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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Unleash flawless brows with the BrowXenna Self-Sharpening Eyebrow Pencil, available at Luna Beauty Supplies. This innovative, multifunctional pencil with its unique thread tensioner and integrated sharpening system is perfect for creating precise lines, realistic hair strokes, and impeccable brow shapes. Ideal for brow artists, permanent makeup professionals, and even for home use, it's an essential tool for defining natural beauty with lasting results.
The ideal shade for individuals with naturally dark and thick eyebrows looking to accentuate their natural beauty. This rich, deep colour beautifully complements dark skin and hair, perfect for natural brunettes or those who prefer intense, deep brow definitions.
A versatile shade perfect for those who prefer warm, dark eyebrows. Suitable for both brunettes and dark blondes, it creates a natural-looking finish for everyday wear or a more dramatic, expressive look for evening events.
This cool, neutral shade adds expressiveness to the eyes and harmonises beautifully with blonde or light brown hair, especially for those with cool or neutral skin tones. It enhances natural brow colour, adding volume and definition without being overly intense, suitable for both daily and evening looks.
