Privacy policy

This Privacy Policy describes how Luna Beauty Supplies (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from lunabeautysupplies.com.au.

We are committed to protecting your privacy and managing your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We refer to any information that can uniquely identify an individual as “Personal Information”.

Device Information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimise your experience.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our website hosting provider, Shopify.

  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To fulfill our contract to you by providing products, processing payment, arranging shipping, generating invoices/order confirmations, communicating with you, screening for potential risk or fraud, and providing you with relevant marketing information.

  • Source of collection: Collected directly from you during checkout or account creation.

  • Disclosure for a business purpose: Shared with Shopify, our sales channels, payment gateways, and shipping partners (e.g., Australia Post).

  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers and third-party payment gateways), email address, and phone number.

2. Sharing & Cross-Border Disclosure of Personal Information

We share your Personal Information with trusted service providers to help us run our business and fulfill your orders.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.

  • Overseas Disclosure: As we use third-party platforms like Shopify and Google, your data may be transferred to and stored on servers located outside of Australia (such as the United States or Canada). By providing your Personal Information, you consent to this cross-border transfer.

  • Legal Compliance: We may share your Personal Information to comply with applicable Australian laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our legal rights.

3. Behavioural Advertising & Direct Marketing

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, in compliance with the Spam Act 2003 (Cth).

  • Google Analytics: We use this to understand how our customers use the Site. Read how Google uses your data here. You can opt-out of Google Analytics here.

  • Shopify Audiences & Advertising Partners: We share information about your Site use and purchases with advertising partners to show you relevant ads on other platforms.

How to Opt-Out of Targeted Advertising: You can opt out of targeted advertising by using the links below:

4. Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media cookies to improve your browsing experience by remembering your actions and preferences.

Most cookies we use are "persistent" and will expire between 30 minutes and two years from the date they are downloaded. You can control and manage cookies through your browser’s “Tools” or “Preferences” menu (visit www.allaboutcookies.org for more details). Please note that removing or blocking cookies may negatively impact your user experience.

(Note: Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection practices when we detect such a signal).

5. Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure. Payment information is encrypted and processed securely through our compliant payment gateways.

6. Access and Correction (Australian Privacy Principles 12 & 13)

Under the Privacy Act 1988 (Cth), you have the right to request access to the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.

7. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Complaints

If you would like to make a complaint regarding how we have handled your Personal Information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe (usually 30 days).

If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: