No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Desperate to add the viral Japanese Head Spa service to your menu but restricted by a commercial lease that forbids plumbing or a salon layout that makes trenching pipes impossible? You shouldn't have to miss out on the highest ROI treatment of the year just because of your building's infrastructure.
The Luna Japanese Head Spa (No Plumbing) is a self-contained hydrotherapy unit designed to deliver luxury scalp treatments using an integrated 60L water reservoir system. This unit allows you to perform full wash, steam, and massage services anywhere in your salon without connecting to mains water.
Temperature Management: Because this is a reservoir system, fill your tank with water at your desired temperature just prior to the client's arrival to ensure a warm, consistent flow throughout the 60-90 minute treatment.
Ergonomics for You: Head spa treatments are long. Protect your posture by pairing this unit with the Joiken Sway Stool. Its dynamic movement mimics your body's sway, reducing lower back strain while you work over the basin.
Clients love to see what is happening on their scalp. We highly recommend purchasing a Scalp Camera to use during your consultation. Showing the client the "before" (oil buildup, dry flakes) and the "after" (clean follicles) justifies the ticket price and boosts retail sales of homecare products.
Not sure if this model fits your space? We have options for every salon setup: