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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
OKO STEP 1 "LIFT" is the initial step in eyelash lamination or long-term eyebrow styling. Its alkaline composition breaks down disulfide bonds, loosening the hair structure for easier penetration of the active solution components.
Can be used with or without foil.
OKO STEP 2 "FIX & VOLUME" is the second step. This composition creates an acidic environment that neutralizes the effects of the first composition. It effectively restores disulfate bonds, strengthening and increasing the elasticity of the hair around the eyes, while also fixing the desired shape. The formula has a user-friendly texture, making it easy to use whether the client is lying down or sitting up.
OKO STEP 3 "CARE & RECOVERY" is the final stage of lamination of eyelashes or eyebrows, its task is to smooth the cuticular layer and give the hairs a healthy shine. This is an important stage in the restoration of eyelashes and eyebrows.
OKO rejuvenating & nurturing formula, known as BOTOX, effectively nourishes and smooths eyelashes, hair, and skin while providing a natural shine. With its fine molecular weight, it penetrates deeply to improve hair quality and normalize pH levels without weighing hair down. Infused with vitamin B5, this powerful formula eliminates the need for additional post-treatment care, saving time and effort. Each sachet of Composition No. 3 provides enough product for 9-10 treatments.
Made in Italy & Vegan Friendly
FOR PROFESIONAL USE ONLY
Contact us if you would like to become an OkO Ambassador in Australia!
OkO Lash&Brow, from Masters to Masters, was designed to make every customer feel flawless and receive professional eyelash and eyebrow care. Exquisitely crafted with high-quality materials. Explore OkO's lash & brow lamination system, henna dyes and their incredible range of brushes, tweezers, glues, mapping, pre and aftercare and so much more!