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LUNA

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LUNA

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LUNA

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RETURNS AND REFUNDS Any item can be returned and refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product. Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit. Shipping costs are the responsibility of the customer and are non-refundable. REPLACEMENT PROCESS If your products are faulty, broken or damaged in transit please email us at hello@lunabeautysupplies.com.au within 2 weeks of receiving your order with your order number and image/video of the products you received as well as the packaging it arrived in. RETURN PROCESS Please send your order back to: LUNA Beauty Supplies 112 South Terrace, 401, Adelaide South Australia 5000, Australia We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. If you have an issue with your product or delivery, please contact us to discuss your options at hello@lunabeautysupplies.com.au SHIPPING Same Day Dispatch for both Domestic and International orders. All orders placed before 12pm AEST will be shipped on the same day unless stated otherwise (excludes public holidays and weekends). Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible! Please note that there may be duties and taxes levied on your shipment in your destination country. The receiver is solely responsible for paying any customs charges. What happens if you have entered the wrong address? Please email us ASAP at hello@lunabeautysupplies.com.auand make sure you enter ‘Urgent: Change wrong address’ in the subject line. If you email us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. I would like to update my order, how do I do this? It is possible for us to manually update shipping or products on an order however please be aware that in some instances there will be a time difference so your quick and clear response will be greatly appreciated. Please email us ASAP at hello@lunabeautysupplies.com.auand make sure you enter your order number in the subject line and any changes you'd like to make.

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