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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Back-to-back waxing and skin treatments cause severe dermal fatigue when you are washing with water thirty times a day. You need rapid, hospital-grade broad-spectrum decontamination that dries instantly between glove changes without leaving a gummy film, peeling your nitrile gloves, or stripping your skin barrier raw during busy salon trade.
The Caronlab Micro Defence Hand & Body Alcohol Sanitising Gel is a professional-grade salon sanitiser specifically engineered to eliminate 99.9% of pathogens in under 20 seconds while safeguarding therapist skin integrity through a lipid-preserving glycerin matrix.
Complement your room workflow with our Salon Hygiene Supplies, match your clinical setup with durable Salon Trolleys, or pair your skin preps with our complete range of Depilatory Waxing Consumables.
Place the 500ml bottle directly on mobile nail desks, brow bars, or compact waxing carts where vertical clearance is limited. Reserve the 1L bottle for main dispensary benches, reception counters for client entry hygiene, and high-turnover body waxing treatment rooms. Store upright below 30°C away from direct sunlight and open hot wax heating units.
Select the 500ml size if you operate a mobile business, work from a compact nail desk, or have lower-clearance middle shelves on your waxing trolley. Choose the 1L backbar size if you run a multi-therapist clinic, require client-facing front-desk sanitisation, or want the lowest cost-per-millilitre for high-volume daily depilatory treatments.
No, provided hands are fully air-dried for the full 20-second flash-off period prior to gloving. The 75% v/v ethyl alcohol evaporates cleanly, leaving the humectant glycerin on the stratum corneum. Putting gloves on over damp alcohol can cause internal sweat pooling and reduce nitrile tensile stretch, so ensure hands are dry before donning.
Yes. Caronlab formulated this as a dual Hand & Body gel. It can be used across larger treatment areas like legs, arms, and chest before depilation to degrease the skin and kill surface pathogens. Do not apply directly to broken skin, irritated mucous membranes, or immediately post-peel or post-laser.
Unlike raw industrial rubs or cheap denatured solutions, Caronlab integrates cosmetic-grade glycerin directly into this WHO-standard formula. This acts as a humectant barrier, drawing moisture back into keratinocytes to balance out the degreasing effect of high-percentage alcohol during 10-hour salon shifts.
No. Cheap thickeners (like excessive carbomer resins) leave gummy white flakes on POS card readers, tweezers, and magnifying lamps. Caronlab Micro Defence Gel evaporates to a dry, natural skin finish without plasticising or leaving tactile friction on sensitive beauty instruments.