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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, stubborn regrowth and sticky residue slow down treatment times and cause unnecessary skin irritation during speed waxing. Traditional strip formulas often struggle to grip short hairs without adhering aggressively to the epidermal layer, leading to client discomfort and extended clean-up time between appointments.
The Italwax Raspberry Flex Wax Tin 400ml is a professional-grade hybrid strip wax specifically engineered to deliver maximum hair adhesion with zero post-treatment stickiness. Formulated with a modified synthetic-natural resin blend and enriched with Titanium Dioxide, this medium-density depilatory wax operates at a low melting point (37–39°C) to cleanly extract short, stubborn hairs across large body zones while protecting delicate skin barriers.
Complement your salon hair removal setup with professional Wax Heaters, premium non-woven Waxing strips, disposable Wax spatulas, and skin-soothing Waxing Pre and Aftercare lotions from our complete range of All waxes and Waxing Disposables.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To preserve heater efficiency and maintain strict salon hygiene standards, fit a clean protective wax collar around the 400ml tin rim prior to melting. Remove any accidental outer drops using a specialised equipment citrus solvent cleaner. Store unused tins upright in a cool, dry dispensary away from direct sunlight.
Hybrid strip waxes blend natural rosin derivatives with synthetic polymers (specifically PEG-3 Dirosinate / Triethylene Glycol Rosinate). This chemical composition produces a more stable, plastic formula that adheres tightly to the hair cuticle rather than living skin cells. It eliminates skin drag, reduces the risk of epidermal lifting, and leaves zero sticky residue after removal.
Yes. Italwax Flex hybrid formulations work exceptionally well over a micro-layer of light pre-wax cosmetic oil. The oil serves as a lipid buffer between the skin and wax, drastically minimising skin sensitivity while the polymer network maintains full tensile grip on short and coarse hair fibres.
The Italwax Raspberry Flex 400ml tin is designed for high-volume, large-surface body depilation—including legs, arms, chests, and backs. Its medium-density spreadability enables fast, continuous strokes across wide surface areas without cooling or crystallising too quickly on the skin.
When spread into the recommended ultra-thin layer with a firm spatula technique, one 400ml tin provides approximately 8 to 12 full leg treatments, offering high service margins and lower product cost per client.