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Shipping Information

Australian Orders

Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.

What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.

Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).

International Orders

Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).

How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.


Returns Policy

Can I return a product that I purchased?

You can return your product, but we have a 14-day return policy.

To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I process a return request?

First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.

To start a return, you can contact us at hello@lunabeautysupplies.com.au.

If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.

You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.

To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale or clearance items.

Exchanges

The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.

Coarse, short hair removal often compromises client comfort and leaves stubborn, tacky residue on the skin that slows down your treatment turnaround times. Inconsistent strip adhesion and excessive thermal heat can cause client erythema and increase material waste during high-volume waxing services.

The Italwax Rose Oil Flex Wax Tin 400ml is a professional-grade hybrid strip wax specifically engineered to grip stubborn, coarse hairs while melting at a low temperature of 37–39°C for maximum skin safety and clean, residue-free removal.

Professional Benefits

  • Engineered Hybrid Formulation: Combines modified, purified synthetic resins with natural rosin components (PEG-3 Dirosinate / Triethylene Glycol Rosinate) to provide superior tensile strength and plasticity without post-treatment skin stickiness.
  • Low Thermal Working Point (37–39°C): Operates close to body temperature to significantly reduce skin redness, client heat sensitivity, and barrier disruption on delicate treatment areas.
  • High-Visibility Creamy Application: Formulated with Titanium Dioxide and a delicate rose scent to create an opaque, light pink film that provides clear visual guidance during rapid spatula application.
  • Cost-Effective Thin Spreadability: Medium-density viscosity spreads in ultra-thin, uniform layers, reducing product consumption per service and optimising profit margins per treatment room.

Ensure a complete setup by pairing your treatment station with our professional wax heaters, premium wax spatulas, high-grip waxing strips, and skin-calming waxing pre and aftercare solutions from our curated collection of all waxes.

Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.

Read Product Specifications & Pro Tips

Technical Specifications

  • Product Type: Hybrid Strip Wax (Synthetic & Purified Natural Rosin)
  • Net Volume: 400ml
  • Primary Active Ingredients: PEG-3 Dirosinate / Triethylene Glycol Rosinate, Titanium Dioxide, Rose Oil Fragrance
  • Density / Viscosity: Medium density, creamy paste consistency
  • Melting Temperature: 37–39°C
  • Colour & Scent: Opaque light pink with a distinct rose aroma
  • Packaging: Sealed aluminium tin compatible with 400ml insert wells
  • Country of Origin: Made in Italy

Clinical Application Protocol

  1. Insert the 400ml tin directly into your professional wax warmer and melt to an even, creamy consistency at 37–39°C. Always patch-test the temperature on your inner wrist before treatment.
  2. Prep the skin using a pre-wax cleansing lotion to remove surface oils, makeup, and perspiration.
  3. Using a clean wooden spatula, apply an ultra-thin layer of wax firmly in the direction of hair growth, holding the spatula at a 45-degree angle to maintain consistent edge definition.
  4. Apply a professional non-woven waxing strip over the wax layer, leaving sufficient space at the base to ensure a firm grip. Smooth down firmly 2–3 times.
  5. Hold the client's skin taut with one hand and remove the strip in one swift motion parallel to the skin surface against the direction of hair growth.
  6. Follow with an after-wax soothing lotion or cooling emulsion to calm the treated area.

Salon Clean-Up & Maintenance

Because of its modified resin base, Italwax Rose Oil Flex leaves zero residual stickiness on the skin when removed correctly with standard non-woven strips. To maintain treatment room hygiene and avoid equipment buildup, clean heater rims, workspace surfaces, and stainless steel implements promptly using a dedicated citrus or mineral-oil-based salon equipment cleaner while warm.


Frequently Asked Questions

What makes a hybrid wax different from traditional strip wax?

Hybrid waxes blend refined natural rosins with synthetic polymers (such as PEG-3 Dirosinate). This combination ensures high plasticity and tensile strength, allowing the wax to coat stubborn and short hair shafts firmly while releasing cleanly from the epidermis without leaving the sticky, resinous film common to conventional natural waxes.

Why is Titanium Dioxide included in this formulation?

Titanium Dioxide acts as a natural buffering and opacifying agent. It gives the wax its distinct light pink colour for high visibility against all skin tones while creating a creamy barrier that cushions the epidermis during strip removal, significantly reducing surface trauma and irritation on sensitive skin.

What is the recommended working temperature for Italwax Rose Oil Flex?

The optimal working temperature is between 37°C and 39°C. This low melting threshold allows for immediate application without overheating the client's skin, speeding up room turnover while preventing thermal shock and redness.

Can this wax be used on short, coarse hair?

Yes. Thanks to its medium-density polymer structure and thermal plasticity, Italwax Rose Oil Flex encapsulates short, stubborn, and coarse hairs down to 1–2mm directly at the root, ensuring complete removal in a single pass without hair breakage.

Does this wax leave sticky residue on the skin or treatment tables?

No. Because the synthetic resin component is far less adhesive to the skin surface than pure pine rosin, the wax lifts away entirely with the non-woven strip. Any minor boundary lines wipe clean effortlessly using standard post-wax oils or emulsions.

Italwax Rose Oil Flex medium density hybrid strip wax in 400ml professional metal tin for sensitive skin hair removal.

Italwax Rose Oil Flex Hybrid Strip Wax Tin 400ml

$21.95

Italwax Rose Oil Flex Hybrid Strip Wax Tin 400ml

$21.95

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