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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
The secret weapon for ultimate precision and lash health. My Lamination Lami Powder is an innovative thickening additive, formulated with Cysteine HCl, designed exclusively for the advanced artist seeking complete control over their craft and superior results for their clients.
Move beyond standard procedures and tailor every application to your client's specific needs. Lami Powder allows you to modify the viscosity of your lamination creams, creating a thicker, more manageable consistency. This not only enhances precision but also infuses the treatment with the powerful strengthening benefits of Cysteine, the foundational amino acid of healthy hair.
Gain complete command over your application. By adjusting the thickness of your Step 1 Lifting Cream or Step 2 Neutralising Cream, you can create a richer, more customised product that is easier to apply with precision, preventing running and ensuring every single hair is perfectly coated.
Say goodbye to frustrating lashes that lift from the silicone pad mid-service. By creating a thicker consistency, Lami Powder significantly enhances the adhesion of the lashes to the shield, ensuring they stay perfectly in place throughout the entire treatment for a flawless, uniform lift.
This isn't just a thickener; it's a treatment. Cysteine HCl is a vital amino acid that promotes the formation of keratin, the protein that gives hair its strength and elasticity. It actively protects against damage, improves hydration, and leaves lashes and brows looking and feeling healthier, stronger, and shinier post-service.
Integrate Lami Powder seamlessly into your My Lamination service.
Cysteine is a powerful amino acid that acts as a building block for keratin, the essential protein that makes up over 90% of every hair. By infusing your lamination treatment with Cysteine, you are helping to:
Please Note: Cysteine HCl, a strengthening amino acid, is not to be confused with Cysteamine HCl, a common reducing agent used in some lifting lotions.
This is a specialist tool designed for experienced professionals. Its use requires a thorough understanding of the lamination process. For optimal results and safety, we recommend that this product only be used by certified estheticians, particularly those who have completed official My Lamination training.
Ingredients: Oryza Sativa (Rice) Starch (Oryza Sativa Starch), Cysteine HCl.
Lami Powder is designed to be mixed directly into the core components of the My Lamination system for enhanced performance.
Take control of your craft and deliver superior results. Add the My Lamination Lami Powder to your advanced professional toolkit.