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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Brittle depilatory film waxes that crack mid-pull, snap terminal hairs, and trigger stubborn erythema on intimate skin will immediately disrupt treatment speed and client retention. In high-turnover treatment rooms, therapists cannot afford inconsistent cooling curves, brittle edges, or sticky residue during full intimate services.
The Caronlab Brilliance Hard Wax Beads 800g is a professional-grade XXX white hot wax specifically engineered to encapsulate coarse, stubborn terminal hairs while maintaining maximum tensile elasticity to eliminate cracking and post-wax erythema on sensitive skin zones. Formulated with a distinctive coconut aroma and high-grade titanium dioxide, it applies at a creamy, low-temperature consistency, providing rapid thermal cooling without compromising multidirectional flexibility.
Streamline your salon station by stocking your workstation with the matching Caronlab Brilliance Strip Wax, browse our high-performance Italwax Professional Hair Removal range, pair with our Naturaverde Pro Waxing formulas, or upgrade your melting setup with rapid-recovery Waxing Heaters.
To preserve heater efficiency and maintain a sterile treatment cart, wipe rim spills immediately using an equipment wax solvent while the metal warmer is still warm. Never dilute wax beads with foreign synthetic oils or water. Store the remaining 800g bag sealed upright in a dry, cool cabinet below 28°C to prevent bead agglomeration during hot weather.
Caronlab Brilliance contains high levels of titanium dioxide and elite synthetic resins, giving it high flexibility and low skin adhesion. It shrink-wraps coarse terminal root bulbs tightly without sticking directly to the epidermal barrier. This allows therapists to wax intimate, delicate contours without grazing skin or leaving brittle, cracked pieces behind.
Standard rosin-based hard waxes often turn gummy, stringy, or fail to set properly when ambient humidity and salon temperatures spike. Caronlab Brilliance is climate-stabilised to remain consistent across varied salon environments, setting within a predictable 4 to 8 seconds without becoming brittle or sticky.
No, the 800g plastic bead pouch is not microwaveable. To utilise Microwave to Pot™ technology, decant the loose beads directly into a microwave-safe wax jar or insert pot. Alternatively, top up your warm wax heater pot directly with the beads between appointments for quick, on-demand melting without pot cleanup delays.
Brilliance is a low-temperature hard wax designed to be worked at approximately 55°C to 60°C. The ideal consistency should resemble a thick, creamy paste on the end of your spatula—never watery or runny. If the wax drips immediately off the wooden spatula, it is running too hot and needs to cool down to prevent thermal discomfort for the client.
Yes. Because of its creamy cushion effect and titanium dioxide formulation, Brilliance is suitable for upper lips, brows, nostrils, and chin areas on clients using active skincare (such as AHAs or retinol, following appropriate skin consultation checks). It removes fine vellus and coarse hairs down to 1mm without pulling the delicate epidermal layer.
Watch the Caronlab Brilliance Hard Wax Professional Demonstration: