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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Brittle waxes that snap mid-pull or adhere aggressively to delicate epidermal tissue create immediate treatment delays and client distress during high-turnover intimate waxing services.
The Caronlab Brilliance Hard Wax Microwaveable 800ml is a professional-grade XXX white hard wax specifically engineered to deliver ultra-flexible, low-temperature hair removal across sensitive facial and Brazilian zones without cracking or causing histamine erythema.
Explore our complete range of salon-ready depilatory essentials, including Professional Hard Waxes, high-efficiency Strip Waxes, purpose-built Wax Heaters & Inserts, and clinic-grade Pre & Post Wax Care.
Cleanse the treatment site thoroughly with a lipid-removing pre-cleanser to remove sebum and perspiration. Pick up a rounded ball of wax on a disposable spatula. Apply with firm, downward pressure in the direction of hair growth, maintaining an even 2mm thickness across the strip. Finish the stroke with a rounded, raised border (lip) over hair-free skin to facilitate clean grip. Allow 6 to 10 seconds for setting. Hold the adjacent dermal tissue taut and pull the strip back parallel to the skin surface in one fluid motion. Residual wax traces on equipment can be cleared instantly using an organic citrus solvent.
The Microwave to Pot™ 800ml tub is engineered to sit securely inside a Caronlab Professional Wax Heater Metal Insert or compatible 800ml/1000cc insert well. Never place the plastic tub directly against an empty heating chamber without a metal insert, as direct contact with bare heating elements can warp the polymer base and create uneven hot spots.
Traditional rosin-based waxes crystallise as they cool, causing micro-fracturing and snapping when peeling across contoured groin folds. Brilliance incorporates advanced synthetic polymers and high-grade titanium dioxide that create a flexible film network. This structure remains pliable through thermal curing, allowing therapists to lay wider patches and remove them in a single, unbroken pull.
Titanium dioxide acts as a physical dermal buffer and opacifying agent. It reduces the mechanical adhesion of the wax matrix to live corneocyte layers, locking exclusively onto coarse terminal hairs. This allows you to safely reapply over previously waxed, hyper-reactive areas during clean-up passes without inducing surface grazing, pinpoint bleeding, or sustained post-treatment inflammation.
High relative humidity and warm treatment room ambient temperatures can lengthen curing time for standard hot waxes. Brilliance is chemically balanced to resist ambient thermal softening. Keep your heater stable between 65°C and 75°C (dial 3–4). If working in tropical or non-air-conditioned conditions, you can lightly mist setting spray onto the set wax patch to accelerate setting without compromising tensile flexibility.
Because Brilliance contains synthetic resins and titanium dioxide, general detergent or warm water will not break down hardened spatters. Use a dedicated D-limonene or citrus-based professional wax remover (such as Caronlab Citrus Clean) on warm equipment, vinyl treatment beds, and heater housings to dissolve polymer residues without damaging surfaces.