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Shipping Information

Australian Orders

Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.

What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.

Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).

International Orders

Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).

How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.


Returns Policy

Can I return a product that I purchased?

You can return your product, but we have a 14-day return policy.

To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I process a return request?

First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.

To start a return, you can contact us at hello@lunabeautysupplies.com.au.

If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.

You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.

To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale or clearance items.

Exchanges

The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.

Brittle waxes that snap mid-pull or adhere aggressively to delicate epidermal tissue create immediate treatment delays and client distress during high-turnover intimate waxing services.

The Caronlab Brilliance Hard Wax Microwaveable 800ml is a professional-grade XXX white hard wax specifically engineered to deliver ultra-flexible, low-temperature hair removal across sensitive facial and Brazilian zones without cracking or causing histamine erythema.

High-Performance Salon Benefits

  • Titanium Dioxide Hypoallergenic Barrier: Formulated with cosmetic-grade titanium dioxide and a rosin-free profile to cushion the epidermis, dramatically suppressing post-wax erythema, inflammation, and skin lifting on reactive Fitzpatrick types.
  • High-Tensile Elastic Polymerisation: Maintains pliable tensile strength and multidirectional elasticity, ensuring zero brittleness or snapping during rapid, large-patch XXX application.
  • Rapid Workflow Microwave to Pot™ Integration: Ergonomic 800ml jar design drops directly into a 1000cc wax heater insert after a swift 2-to-4-minute microwave pre-softening cycle, slashing morning setup times.
  • Climatic Viscosity Stability: Engineered to hold a dripless honey consistency without breaking down or turning stringy during peak Australian summer heat and salon humidity.

Explore our complete range of salon-ready depilatory essentials, including Professional Hard Waxes, high-efficiency Strip Waxes, purpose-built Wax Heaters & Inserts, and clinic-grade Pre & Post Wax Care.



Read Product Specifications & Pro Tips

Technical Specifications

  • Brand: Caronlab Australia
  • Formula Type: Rosin-free, hypoallergenic polymer hard wax (stripless)
  • Colour & Scent: Opaque creamy white with subtle toasted coconut essence
  • Key Active Ingredients: Titanium Dioxide (dermal buffer), Synthetic Resin
  • Format & Volume: 800ml microwave-safe plastic tub (fits standard professional 800ml/1000cc wax warmers)
  • Target Hair & Zones: Coarse terminal hair, vellus hair; Brazilian, Hollywood, underarms, brows, upper lip, bikini
  • Operating Temperature: Optimal application between 65°C and 75°C (Dial 3–4 on standard Caronlab heaters)
  • Ethical Standards: Cruelty-free, 100% vegan, Australian-made

Professional Heating & Handling Protocol

  1. Microwave Pre-Softening: Remove the lid completely. Place the 800ml tub off-centre in a standard commercial microwave. Heat on high for 2 to 4 minutes depending on wattage and remaining product volume. Never microwave with the lid attached.
  2. Transference: Carefully transfer the softened tub directly into a clean Caronlab Wax Heater Insert. Do not place the plastic tub directly against dry naked heating elements; always use a metal insert.
  3. Working Temperature: Regulate your heater dial to 65°C–75°C (Medium setting, dial 3 to 4). Allow the core to stabilise. The wax is at optimal working viscosity when it presents as thick, pliable honey that stays secure on a wooden spatula without dripping.
  4. Thermodynamic Safety: Always conduct a temperature patch test on your inner forearm before applying to the client's skin. Maximum safe thermal threshold: do not exceed 140°C.

Clinical Application Technique

Cleanse the treatment site thoroughly with a lipid-removing pre-cleanser to remove sebum and perspiration. Pick up a rounded ball of wax on a disposable spatula. Apply with firm, downward pressure in the direction of hair growth, maintaining an even 2mm thickness across the strip. Finish the stroke with a rounded, raised border (lip) over hair-free skin to facilitate clean grip. Allow 6 to 10 seconds for setting. Hold the adjacent dermal tissue taut and pull the strip back parallel to the skin surface in one fluid motion. Residual wax traces on equipment can be cleared instantly using an organic citrus solvent.


Frequently Asked Questions

Can the 800ml microwaveable jar be inserted directly into any wax heater?

The Microwave to Pot™ 800ml tub is engineered to sit securely inside a Caronlab Professional Wax Heater Metal Insert or compatible 800ml/1000cc insert well. Never place the plastic tub directly against an empty heating chamber without a metal insert, as direct contact with bare heating elements can warp the polymer base and create uneven hot spots.

Why does Caronlab Brilliance remain pliable instead of cracking during Brazilian waxing?

Traditional rosin-based waxes crystallise as they cool, causing micro-fracturing and snapping when peeling across contoured groin folds. Brilliance incorporates advanced synthetic polymers and high-grade titanium dioxide that create a flexible film network. This structure remains pliable through thermal curing, allowing therapists to lay wider patches and remove them in a single, unbroken pull.

How does Titanium Dioxide help when performing repeated passes on sensitive skin?

Titanium dioxide acts as a physical dermal buffer and opacifying agent. It reduces the mechanical adhesion of the wax matrix to live corneocyte layers, locking exclusively onto coarse terminal hairs. This allows you to safely reapply over previously waxed, hyper-reactive areas during clean-up passes without inducing surface grazing, pinpoint bleeding, or sustained post-treatment inflammation.

How do I maintain consistent wax viscosity in hot, humid salon environments?

High relative humidity and warm treatment room ambient temperatures can lengthen curing time for standard hot waxes. Brilliance is chemically balanced to resist ambient thermal softening. Keep your heater stable between 65°C and 75°C (dial 3–4). If working in tropical or non-air-conditioned conditions, you can lightly mist setting spray onto the set wax patch to accelerate setting without compromising tensile flexibility.

What is the recommended cleaning solvent for drops and heater collars?

Because Brilliance contains synthetic resins and titanium dioxide, general detergent or warm water will not break down hardened spatters. Use a dedicated D-limonene or citrus-based professional wax remover (such as Caronlab Citrus Clean) on warm equipment, vinyl treatment beds, and heater housings to dissolve polymer residues without damaging surfaces.

Front view of Caronlab Australia Brilliance The Original XXX White Wax 800ml microwavable tub for professional salon hair removal.

Caronlab Brilliance Hard Wax Microwaveable 800ml

$31.00

Caronlab Brilliance Hard Wax Microwaveable 800ml

$31.00

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