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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Wax bleed-through, paper delamination, and sudden strip tears interrupt your treatment tempo and spike single-service consumable costs. In high-turnover salons, single-use wax strips must hold strict tensile strength without absorbing so much product that your strip wax crystallises or loses its tack mid-pull.
The Caronlab Dair Pre-Cut Waxing Strips are a professional-grade non-woven epilation strip specifically engineered to deliver maximum tensile grip and controlled 80% absorption across face and body waxing treatments.
Pair these strips with our professional Strip Waxes, stock up on backbar essentials via our Waxing Consumables, or browse the entire range of Caronlab Australia Professional Wax.
To keep treatment times fast and cross-contamination zero, count out 10–12 strips per full leg service onto a sterilised setup tray before welcoming your client into the treatment room. Keep strips stored in an airtight, acrylic salon dispenser away from ambient heater humidity to maintain optimal non-woven tensile stiffness.
Strips with uncontrolled porosity soak wax straight through to the therapist’s gloves, requiring 3 to 4 times more strips per limb and wasting warmed wax resin. Caronlab Dair’s engineered 80% absorption threshold captures enough wax to maintain adhesive tack on the skin without seeping through, allowing you to reload and use both sides of the same strip multiple times across broad areas like legs or backs.
Yes. While Caronlab Dair comes pre-cut to standard body length for rapid dispensing, the bonded non-woven structure can be trimmed with sharp surgical shears into narrow 1 cm tabs for brow shaping or lip arches without fraying, shedding lint, or losing edge stability.
They are compatible with all traditional hydrocarbon, natural pine rosin, and synthetic hybrid warm strip waxes, as well as roller cartridge systems and soft sugar pastes. The interlocked non-woven web provides immediate mechanical adhesion regardless of the wax's polymer base or working viscosity.
Calico cotton is woven, meaning it stretches on the bias, frays at the edges, and absorbs excessive resin, which can lead to skin bruising if pulled unevenly. Non-woven strips like Caronlab Dair are pressed into a multi-directional matrix that eliminates stretch, ensuring 100% of your removal energy is transferred straight to the hair root for a cleaner, less painful extraction.