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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Residual sebum, perspiration, and moisturiser prevent professional strip and hot waxes from gripping short or coarse hair, leading to painful skin lifting, multiple passes, and extended appointment times. The Caronlab Pre Wax Skin Cleanser Refill 1L provides a fast-evaporating, hygienic prep solution that strips surface lipids without dehydrating epidermal tissue.
The Caronlab Pre Wax Skin Cleanser Refill 1L is a professional-grade pre-wax skin cleanser specifically engineered to sanitise treatment zones, dissolve stubborn cosmetic residues, and optimise lipid-free follicle grip for superior depilatory wax adherence.
Maximise your treatment room efficiency and maintain immaculate hygiene protocols by pairing this bulk refill with our complete dispensary range, including Wax Heaters, Professional Strip Waxes, Hot Film Waxes, and essential Salon Consumables.
Never apply wax over damp skin. Because this cleanser features a volatile, fast-evaporating vehicle, a micro-mist is all you need. Over-saturating the area wastes product and requires extra towel blotting. For clients prone to heavy perspiration during intimate Brazilian or hot-weather waxing, cleanse with Caronlab Pre Wax Cleanser, pat dry, and dust with a microscopic veil of pure cornstarch or pre-wax powder to lock out moisture before laying down hot film wax.
Standard isopropyl alcohol excessively dehydrates the stratum corneum, causing microscopic skin fissures and increasing the risk of epidermal tearing when pulling strip or hot wax. Witch hazel cleanses gently but leaves a residual aqueous film that prevents wax polymers from gripping low-lying hairs. Caronlab Pre Wax Cleanser is precision-balanced to strip lipids and kill surface bacteria without stripping essential intracellular moisture.
Yes. While potent enough to dissolve heavy commercial antiperspirants on underarms, the cooling peppermint formulation is well-tolerated on intimate areas and brows. For facial waxing, do not mist directly near the eyes; dispense onto a lint-free cotton round and wipe across the brows, upper lip, or chin before drying.
Absolutely. Its broad-spectrum antibacterial properties and refreshing peppermint aroma make it an exceptional hygiene spray for feet before pedicures, foot rasping, or lower leg exfoliation, delivering instant freshness and odour control in your treatment room.
When decanted into a high-dispersion 250ml spray mist bottle, a 1L refill yields approximately 350 to 450 full-body or facial services. Standard mist actuators dispense roughly 0.2ml to 0.4ml per pump, keeping your consumable prep cost well under a few cents per service.