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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Nothing slows down a busy waxing column like lipid barrier slip, stubborn deodorant residue, or lingering body lotions that cause hot wax and strip wax to slide off hair follicles. Dealing with missed patches forces double-waxing, spiking treatment times and triggering client erythema.
The Caronlab Pre Wax Skin Cleanser 250ml is a professional-grade preparatory spray specifically engineered to instantly dissolve surface lipids, cosmetic residue, and perspiration while sanitising the epidermis prior to depilatory services. Formulated with natural peppermint oil, it leaves the skin dry, decontaminated, and ready for optimal wax adherence within 5 seconds.
Stock your dispensary with wholesale waxing essentials across our complete professional ranges, including Waxing Supplies, Pre & Post Wax Care, Wax Heaters, and Salon Disposables.
Watch how Caronlab Pre Wax Skin Cleanser integrates into professional salon prep protocols:
No. While the sanitising alcohol base works rapidly to dissolve surface sebum and eliminate transmissible bacteria, the formulation includes cosmetic-grade glycerin. This humectant balances moisture loss and reinforces the skin barrier, preventing post-treatment peeling or tightness. The natural peppermint oil provides an active soothing sensation rather than chemical irritation, making it suitable for all skin types when applied externally.
Yes, provided proper application protocol is maintained. Never mist the trigger spray directly into the face, eye perimeter, or internal mucous membranes. For eyebrows, upper lips, chins, and intimate Brazilian borders, saturate a sterile cotton pad or non-woven wipe and firmly wipe the skin. This prevents stinging from airborne droplets while thoroughly lifting makeup, lip balms, and sweat before wax strip placement.
Residual moisture on the skin is the leading cause of wax slipping and hair breakage. If a cleanser lingers on the epidermis, the wax matrix cannot achieve maximum mechanical grip around the base of the hair follicle. Caronlab's formulation flashes off cleanly within 5 seconds of being massaged in, yielding an instantly dry, grease-free surface so you can apply your wax immediately without waving fans or waiting between service steps.
When depilatory wax extracts hair from the root, the empty follicular pore remains dilated and vulnerable for up to 24-48 hours. If surface staphylococcus bacteria, dirt, and trapped deodorant sweat are dragged into the follicle during the wax pull, painful pustules and folliculitis occur. Caronlab Pre Wax Cleanser actively decontaminates the skin surface before any strip is applied, minimising bacterial introduction at the follicular level.
Yes. The 250ml bottle features a heavy-duty, reusable screw-top trigger mechanism built to withstand high salon turnover. To maximise your treatment profit margins and reduce single-use plastic waste, keep this 250ml spray on your mobile or backbar trolley and refill it regularly using the economical Caronlab 1L Pre Wax Skin Cleanser Refill.