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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Few things disrupt treatment speed like cheap dispensary cotton wool that shreds, pulls apart under acetone, or leaves stray fibres trapped in fresh brow tint and uncured gel. When working around delicate ocular margins or prepping tight facial zones for hot film wax, therapists need structural integrity that holds up when saturated.
The Caronlab Professional Cotton Rounds are professional-grade, multi-layer treatment pads specifically engineered to deliver maximum fluid absorption and lint-free tensile strength during professional salon services. Designed with uniform 60mm circular architecture and heat-sealed perimeter compression, they eliminate mechanical drag while retaining solvents, micellar solutions, and prep cleansers without delaminating.
Pair these essential backbar rounds with our professional consumables in Waxing Supplies, browse targeted skincare prep in Pre & Post Wax Care, or stock up on daily essentials across Salon Disposables.
Store in an enclosed acrylic dispensary canister at the treatment station to shield unused rounds from airborne waxing talc, filing dust, and aerosol spray. Keep dry until point of service.
No. Unlike standard drugstore cosmetic pads, Caronlab Professional Cotton Rounds feature a mechanically pressed perimeter and compacted surface fibres. They do not pill or shed loose threads when saturated with water, saline, tint remover, or 99% isopropyl alcohol.
The multi-layer core maintains structural integrity under pure acetone exposure. The layers will not melt, fray, or shred, allowing nail technicians to scrub stubborn gel or acrylic residue firmly without the pad falling apart.
Yes. While cutting through the pressed perimeter exposes raw cotton edge fibres, the internal hydro-entangled core remains dense enough to halve for under-eye protection shields during brow mapping, tinting, and lash lifting cleanups with minimal linting.
Yes. Constructed from 100% natural, unbleached cotton fibres with no synthetic plastic mesh backings, these pads are fully biodegradable, allowing salons to lower environmental waste without sacrificing backbar performance.
These 80-pack sleeves carry an accessible price point with a standard 80% to 100% retail markup margin. They are ideal cross-merchandised next to gentle eye makeup removers, post-wax ingrown hair treatments, and micellar solutions for home-care routines.