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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Fluctuating wax temperatures, sticky pot wells, and lengthy melt times bottleneck your treatment turnover and risk client skin irritation during delicate facial waxing. For busy treatment rooms, maintaining uniform working viscosity without scorched formula or heat spikes is critical to delivering fast, comfortable brow and lip services.
The Caronlab Professional Wax Heater 500g is a professional-grade salon wax warmer specifically engineered to maintain precise thermal stability and streamline treatment prep using Microwave to Pot™ direct-drop efficiency.
Complement your wax workstation setup with our range of Professional Strip Waxes, explore bulk options in Hot and Hard Waxes, or standardise your treatment rooms with Salon Furniture and Workstation Accessories.
You can do both. The included non-stick anodised metal insert is engineered to hold up to 500g of loose hard wax beads or hot wax blocks poured directly into the chamber. Alternatively, therapists can drop pre-packaged Caronlab 400g microwaveable hard or strip wax jars straight into the insert well using Microwave to Pot™ technology, eliminating messy pouring entirely.
Always clean while the machine is powered off but residual heat is present. Use a non-woven waxing strip saturated with a professional solvent like Caronlab Citrus Clean to dissolve resins on the protective skirt, drip collar, and outer chassis. Avoid caustic acetone, petroleum solvents, or submerged water washes, as these strip exterior labelling and void the internal electrical warranty.
In Australian salon ambient temperatures (21°C–24°C), working hard wax performs best between dial settings 3 and 4. This maintains a thick honey consistency that captures coarse terminal brow hairs without pooling or creating excessive heat transfer on delicate periorbital tissue. Always perform an inner-wrist patch check before client contact.
The patented DripFree™ rim acts as an overhang seal that prevents molten wax from slipping into the cavity between the removable insert and the electrical heating wall. Wax accumulation inside the heating element causes smoking, uneven heat distribution, fire hazards, and premature thermal cut-off failures that compromise salon safety audits.