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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Few things disrupt a smooth facial treatment like water trickling past a client's hairline or a stiff, scratchy terrycloth band sliding out of place midway through an enzyme peel. Disposable headbands tear, produce unnecessary waste, and look flimsy, while poor-quality fabric bands lose tensile elasticity after a single commercial laundry cycle.
The Caronlab Washable Headband is a professional-grade microfibre salon headband specifically engineered to deliver non-slip hairline protection, absorb excess fluid during treatment washes, and provide long-lasting comfort across daily facial, brow, and skin workflows.
Complement your treatment room setup with our professional Facial Supplies & Disposables, stock up on daily linens in Salon Towels & Bed Covers, or pair your skin treatments with our complete range of Skin Prep & Cleansers.
To maintain pile density and tensile grip, wash at or below 40°C using standard laundry detergent. Do not use fabric softener, as conditioning agents coat the microfibre filaments, clogging the weave and destroying fluid absorbency. Fasten the hook-and-loop strip completely before laundering, or place inside a mesh wash bag to prevent the closure from snagging other salon linens. Line dry in shade or tumble dry on cold air only.
Position the headband at the nape of the neck first, then pull upwards securely across the hairline before your double-cleanse step. For hydro-dermabrasion or intensive steamer workflows, the 9 cm band width provides complete coverage against aerosolised dampness, keeping root volume dry for clients returning straight to the office.
Fabric softeners leave a microscopic silicone and waxy chemical layer on synthetic fibres. This silicone film clogs the brushed microfibre structure, eliminating capillary action and rendering the headband completely non-absorbent. If water, toner, or cleansers pool instead of absorbing, it is almost always caused by softener buildup.
No. Caronlab uses a flat, low-profile hook-and-loop closure positioned at the exterior edge. To remove smoothly without disturbing blowouts or baby hairs, hold your finger beneath the overlap seam, gently separate the tab outward, and lift straight back rather than dragging it across the scalp.
Crisp White is ideal for clinical facial workflows where you wash linens with oxygen-based bleach to maintain a clinical aesthetic. Black is strongly recommended for brow tinting, lash tinting, and carbon laser treatments, as dark tint oxides will permanently discolour white microfibre.
Yes. The 66 cm overall length provides 12 to 15 cm of adjustable overlap on the fastening strip. This wide range ensures firm positioning on petite clients without slipping down the forehead, as well as comfortable fit on larger circumferences without tension headaches.
Always seal the Velcro tabs squarely against each other prior to dropping the headband into your salon laundry basket. For maximum linen longevity, place headbands into a mesh laundry wash bag to prevent the hook teeth from catching cotton loops on your facial towels.