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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Scraping hardened depilatory resin out of an unprotected wax well destroys your schedule, damages internal heating elements, and costs valuable treatment turnover time between back-to-back Brazilian and brow appointments.
The Caronlab Professional Wax Heater Insert is a professional-grade non-stick depilatory insert pot specifically engineered to enable rapid formula changeovers, prevent internal chamber contamination, and provide seamless thermal conductivity across busy salon workstations.
Streamline your workstation setup by pairing your inserts with our complete range of Professional Wax Heaters, stock up on clean-melting Hot & Film Waxes, or browse our heavy-duty Salon Waxing Accessories for hygienic treatment workflows.
Learn how to integrate Caronlab wax heating hardware into your treatment room with seamless operational safety:
Yes. The Caronlab insert is manufactured with a food- and medical-grade non-stick internal lining designed specifically for direct bead melting. You do not need an additional liner or paper collar inside the insert. Pour hot wax beads directly into the pot, monitor viscosity with a spatula, and allow leftover product to cool inside for the next treatment.
The engineered plastic drip ring clips firmly to the perimeter of the metal insert, creating an overhang that bridges the air gap between the insert and the heater chassis. Any accidental spatula drips or stringing wax run off the collar onto the bench or outer rim rather than seeping down into the internal heating element housing, preventing smoke, electrical damage, and stubborn carbonisation.
The 800ml insert is calibrated to sit flush inside the Caronlab 1L Professional Wax Heater, while the 400ml insert fits the Caronlab 500ml Mini Heater. However, because standard commercial European and Australian wax warmers typically feature internal chamber wells measuring 100mm to 105mm in diameter, the 800ml insert fits the majority of standard 800g/1000ml salon wax heaters. Always measure your inner cavity depth and diameter before purchasing for third-party units.
Never use metal spatulas, scrapers, or scouring pads. Allow the hard wax inside the insert to solidify completely. Once firm, lightly depress the outer sides of the insert or use a flexible silicone or wooden spatula around the top perimeter to break surface tension. The wax disc will release cleanly in one solid piece. For residual sticky film, apply Caronlab Citrus Clean onto a paper towel and wipe gently while the metal is slightly lukewarm.
No. The insert is constructed from high-conduction aluminium and must never be placed inside a microwave. Caronlab's Microwave to Pot™ system refers to microwaving the wax in its original microwave-safe plastic jar, then placing that hot jar directly into this metal insert inside the heater to maintain consistent application viscosity throughout the day.