Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out. Made-to-order items are also not refundable.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
G'day therapists, trying to verbally explain Malassezia overgrowth or follicular miniaturisation is hard yakka. When clients can't physically see the sebum plugs or inflammation on their own crown, they naturally resist investing in your high-ticket head spa packages or premium retail tonics.
The ScalpVision AI is a professional-grade scalp imaging machine specifically engineered to provide irrefutable visual evidence of dermal and follicular health. Combining a 16MP high-definition lens, tri-spectral lighting, and a 15.6-inch Android tablet loaded with automated analysis software, this system empowers you to map, diagnose, and track scalp conditions directly at your consultation desk.
Integrate this advanced imaging system into your clinic's consultation workflow. Maximise your new diagnostic capabilities by pairing it with our premium Japenese Head Spas for the ultimate basin experience, or explore our broader Scalp Detection Cameras collection to find the perfect fit for your salon space.
Keep your gear looking sharp and hygienic for every client. Always wipe down the magnification probes with a 70% isopropyl alcohol swab between appointments. Make sure the lens is completely dry before scanning to avoid transferring sebum or styling products. Never spray liquid sanitiser straight onto the 15.6-inch tablet screen or the internal camera mechanics, as this will damage the hardware.
No worries there—the system is entirely self-contained. The package includes a 15.6-inch Android tablet that acts as your central hub, coming completely preloaded with the AI scalp analysis software. You won't need to tether it to a clunky PC, saving you precious space in your consultation area.
The UV light imaging mode is brilliant for detecting porphyrins, which are the bacterial by-products often linked to early inflammation and Malassezia yeast overgrowth. Revealing these glowing sub-surface issues gives you the hard visual evidence needed to recommend targeted antimicrobial scalp therapies.
The software automatically generates detailed reports featuring charts, graphs, and side-by-side comparison tools that organise images from different appointments. Visually tracking these changes proves your treatments are working, keeping clients locked into their ongoing care routines and eager to rebook for future sessions.