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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Nothing slows down a rapid brow appointment like uneven wax distribution, rough timber edges that scratch sensitive facial skin, or flimsy spatulas snapping mid-stroke. In precision facial waxing, complete control over product border placement is essential to prevent hair removal overlap and uneven lip lines.
The Caronlab Wooden Spatulas Small Icy Pole is a professional-grade disposable facial wax applicator specifically engineered to deliver razor-sharp product placement and uniform wax film thickness across delicate facial contours. Built from medical-grade, splinter-free birchwood, these spatulas guarantee maximum tensile strength and rigorous single-use hygiene standards across every treatment.
Pair these applicators with our selection of professional Hot Waxes, explore our high-tack Strip Waxes, or stock up on salon essentials in our complete range of Waxing Accessories.
To achieve clean brow definition, hold the spatula at a 45-degree angle to create an even, crisp upper border. Rotate the applicator slightly as you complete the stroke to cleanly break the wax strand and avoid stringing onto adjacent hair. Always adhere to strict single-dip protocols: discard the applicator after each skin contact to maintain Australian salon infection control compliance.
Yes. Made from dense, high-grade birchwood, these spatulas offer high tensile resistance. They do not bend excessively or snap under firm downward pressure, allowing you to lay down thick hard wax strips with a raised lip for swift, clean removal.
Yes. Caronlab applicators are machine-polished and tumbled to remove loose grain, burrs, and splinters. They glide comfortably over sensitized areas like the upper lip and post-peel brow bones without scratching the client's skin barrier.
No. In accordance with Australian public health regulations and professional hygiene standards, these are single-use disposable spatulas. A new spatula must be used for every dip into the wax pot to prevent bacterial cross-contamination between treatments.
Small icy pole spatulas measure wider than micro brow sticks, holding sufficient wax to cover the entire brow tail or upper lip section in one clean sweep. This reduces treatment time while preserving the straight edge control needed for sharp margins.