Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out. Made-to-order items are also not refundable.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Straight up, trying to explain dermal thinning or stubborn sebum build-up to a client without visual proof is hard yakka. When clients can't physically see the micro-inflammation or dehydration on their own scalp, they naturally hesitate, politely declining your premium treatment packages and retail recommendations.
The Hair Skin Detection Camera is a professional-grade diagnostic imaging device specifically engineered to capture high-definition follicular and epidermal visuals. Featuring a crisp 10-inch display and a compact footprint, this portable analyser removes the guesswork from your consults, giving you the spot-on visual evidence needed to prescribe targeted treatments and build immediate client trust.
Maximise your clinic's diagnostic workflow by integrating this camera into your consultation process. Explore our complete range of Head Spa Tables and Basins to build out your wet-room, or browse our Scalp Skin Machines Collection for advanced diagnostic upgrades.
To keep the macro lens functioning flawlessly, never spray hospital-grade disinfectant directly onto the glass. Use a disposable optical-grade microfibre swab lightly dampened with 70% isopropyl alcohol to gently wipe the rim and lens between clients. Always allow it to air dry completely before scanning a new client to prevent the transfer of sebum or barrier creams.
Absolutely. Because it features a highly compact portable design measuring just 28.8 x 35.5 x 16.2 cm and weighs only 2.1 kg, it is brilliant for mobile operators or freelance trichologists who need professional-grade diagnostics on the go.
For spot-on accuracy, the transparent guard of the handheld scanner must rest directly flush against the client's scalp or epidermis. Part the hair cleanly with a pintail comb to ensure the macro lens can properly illuminate and focus on the follicle root without hair shafts obstructing the 10-inch display.
Yes, it is a dual-function system. You can easily transition from analysing facial skin texture, hydration, and pigmentation prior to a chemical peel, straight into assessing hair follicle health and density before a Japanese head spa protocol. Just ensure the lens is properly sanitised between zones.