Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Navigating structural core-drilling requirements, expensive trade plumbing fees, and restrictive commercial landlord conditions often keeps high-margin scalp therapies completely out of reach. When you cannot permanently modify your leased walls or floor layout to run drainage lines, trying to offer modern, in-demand scalp rituals can completely halt your salon expansion plans.
The Haven Lab Japanese Head Spa Basin is a professional-grade, mobile non-plumbed scalp therapy station specifically engineered to provide full-sensory hydrotherapy without requiring structural plumbing or hardwired connections. Operating via a heavy-duty, self-contained internal tank system, this ultra-flexible unit allows operators to offer premium Japanese water head facials from any clinic room or home-based setup.
Whether you are outfitting a high-volume commercial clinic with hardwired infrastructure or seeking a portable solution for a leased multi-room salon, selecting the correct water management system is critical for your daily operational workflow. Explore our complete range of Japanese Head Spa Equipment to find your exact clinical match. If your architectural layout permits permanent drainage, browse our hardwired Plumbed Japanese Head Spa Units for unlimited, continuous hydrotherapy. Alternatively, if you require a premium plug-and-play setup to bypass structural permitting costs, our self-contained Non-Plumbed Japanese Head Spa Basins deliver high-yield scalp therapy entirely independent of your building's mains water supply.
To avoid over-taxing the system during your treatment workflow, introduce the complimentary head steamer during the active mask or conditioning phase for roughly 8 to 10 minutes. The direct vapour opens the hair cuticle scales, letting your treatment serums penetrate into the follicle shaft. For non-plumbed systems, we strongly advise against pouring thick botanical oils or surfactant shampoo blends straight into the fresh water reservoir; keep your product applications topical on the client’s hair and let the clean water halo perform the final rinse.
Crafted using a high-density, impact-moulded composite structure that resists superficial chemical etchings from professional hair lighteners, concentrated hair masks, or essential oil blends. The internal pump channels utilise non-corrosive fittings to mitigate limescale or scale build-up under regular clinical use.
The Haven Lab basin requires zero connection to building water lines, making it highly compatible with home salons, rented suites, or multi-modality spaces. Ensure you plug the unit into a grounded 10-amp wall outlet and establish a clinical cleaning schedule between treatments using a specialized hospital-grade disinfectant to keep the closed-loop system pristine.
The Haven Lab unit features an integrated electronic heating architecture that directly adjusts the temperature within the fresh water reservoir. This removes any requirement for hardwired plumbing or building hot water connections. The built-in digital thermostat monitors and maintains your selected therapeutic water temperature during the session so the client experiences a steady, soothing warmth without sudden chill cycles.
Yes, the internal digital thermostat is safely engineered to keep running between back-to-back services to prevent the water from dropping to room temperature. However, you must maintain a safe volume of water inside the reservoir; never let the internal tank run completely dry while the heating component is turned on, as operating a dry element can induce internal damage not covered under warranty.
The Haven Lab runs seamlessly off a standard Australian 10-amp power supply. While it functions perfectly on regular wall outlets, we suggest avoiding sharing that specific electrical circuit with other high-amperage appliances (like styling section blow-dryers, processing lamps, or autoclaves) to ensure stable power flow and eliminate the risk of a breaker trip mid-treatment.
The integrated 50-litre internal reservoir system is carefully calibrated to support one complete, uninterrupted 60-minute intensive Japanese hydrotherapy service. To prevent greywater contamination or system backup, you must follow the mandatory 15-minute turnaround protocol to empty the wastewater line and refill the fresh tank between every client[cite: 1]. If you do not have an in-floor drainage connection point nearby, you will need to drain the greywater into an external waste bucket placed adjacent to the basin side; please note that this waste bucket is not included in the base unit price and must be purchased separately.
To extend the lifespan of the internal recycling pump, the water circulation halo ring should primarily handle clean, filtered water. We highly recommend completing your dense double shampoos, color rinses, and manual physical scalp scrubs first using the handheld shower tool to wash wastewater down the primary plug. Actively cycling massive amounts of heavy, sudsy foam or grainy debris through the delicate internal circulation filter can lead to turbine friction or wear over time.
To protect your equipment investment and maintain your manufacturer's warranty, it is recommended that the Water Halo only be performed on clean hair after performing a scalp scrub and a double shampoo. Allowing product or hair to flow through the Water Halo without proper cleaning can eventually clog the turbine, causing it to stop functioning.
This cleaning procedure should take approximately 15 minutes in between clients:
Monthly Routine: Once a month, clean your water halo circulatory system using Sakura Head Spa cleaning solution to keep internal pipework free of biofilm, scale, and mineral blockages.