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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, short regrowth often requires multiple painful passes, slowing down your service turnover and risking skin irritation. When treating sensitive clients during high-volume appointments, you cannot afford a strip wax that snaps hair shafts or leaves sticky, uneven residue across large treatment zones.
The Italwax Aquamarine Flex Wax Tin 400ml is a professional-grade soft strip wax specifically engineered to capture short, stubborn terminal hair with maximum adhesion and minimal client epidermal trauma.
Optimise your treatment workflow by pairing this formula with our professional Wax Heaters, premium Waxing strips, disposable Wax spatulas, and targeted skin prep from our Waxing Pre and Aftercare range.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To avoid cross-contamination and prolong heater life, maintain a clean drip collar around the 400ml tin insert. Strip wax residues cannot be removed with water; clean spatulas, trolley surfaces, and warmer wells immediately using a citrus-based equipment cleaner or mineral solvent.
Titanium Dioxide acts as a natural buffering agent that alters the physical adhesion profile of the wax. Instead of aggressively gripping the epidermal skin cells, the wax adheres predominantly to the keratinised hair shafts. This significantly reduces epidermal lifting, redness, and sensitivity during full-leg or large-zone treatments.
Traditional soft strip waxes can become brittle or overly sticky as they cool. Italwax Flex combines synthetic and natural resins with plasticisers to ensure prolonged elasticity. This allows therapists to spread exceptionally thin layers over large areas (such as full legs or backs) without the wax drying out or cracking before strip removal.
Yes. The Italwax 400ml tin features standard industry tin dimensions (approx. 10cm diameter), enabling direct drop-in placement into universal 400ml/500ml salon wax heaters without needing to decant into an inner insert pot.
Yes. While strip waxes often struggle on short regrowth, the medium-density plasticised formulation of Aquamarine wraps tightly around short, bristly hair structures down to 1.5mm–2mm, extracting them cleanly from the root on the first pull.