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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Brittle waxes that crack on removal and cause client erythema during delicate facial or axilla services destroy treatment speed and repeat rebookings. When working on reactive skin, you need a high-tensile polymer matrix that encapsulates coarse and terminal hairs at the root without adhering to living epidermis.
The Italwax Cherry Pink Glowax 400g is a professional-grade synthetic hot film wax specifically engineered to deliver low-temperature, multidirectional hair removal across sensitive, small zones including the face, brows, lip, and armpits.
Pair your treatment workflow with our selection of professional All Waxes, explore ergonomic treatment suites with our Salon Furniture, or streamline setup with our Wax Heaters & Accessories for consistent heat calibration.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
Due to its high elasticity, Glowax applies up to 30% thinner than traditional hard waxes. A 400g bag yields approximately 35–45 full brow and upper lip combos or 20–25 complete underarm services, keeping your product cost per treatment well under $1.20 AUD.
Natural rosin (colophonium) is a frequent sensitiser that can trigger contact dermatitis, prolonged erythema, and epidermal tearing on clients using active cosmeceuticals (like Retin-A or AHAs). Italwax Glowax uses pure synthetic polymers that form an exclusive mechanical bond with the hair shaft without adhering to live skin cells, reducing skin lifting risks to virtually zero.
Traditional waxes require strict application in the direction of growth and removal against it. In swirling growth zones like the axilla or short facial vellus hair, this requires multiple small patches. Multidirectional wax wraps around hairs regardless of growth angle, allowing therapists to lay a single larger patch and remove it in the most ergonomic direction, shaving 5–10 minutes off underarm and lip appointments.
Maintain your professional heater at 38°C to 40°C. If the wax is stringy, the temperature is too low and the polymer chains cannot flow smoothly; increase by 2°C–3°C. If the wax cracks or becomes brittle upon removal, it was either applied too thinly at the perimeter without a defined lip or left on the skin beyond its 6-second polymerisation window.
Because Glowax is completely synthetic, it dissolves efficiently with mineral oil or dedicated citrus-based equipment cleaners. To clean heater inserts, heat the pot to 60°C, turn off the unit, wipe clean with heavy-duty paper towels saturated in wax equipment cleaner, and follow with an isopropyl alcohol wipe to degrease.