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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, short hair on contoured, sensitive areas often leads to patchy removal, repeated passes, and client discomfort. Traditional hot waxes applied too thickly or at high temperatures increase skin trauma, slow down appointment turnover, and compromise treatment margins.
The Italwax Film Wax Natural 100g is a professional-grade hot film wax specifically engineered to encapsulate short, coarse hairs on uneven anatomical contours at a low operating temperature. Formulated with high elasticity, it adheres strictly to the hair shaft rather than the epidermis, ensuring clean depilation in sensitive zones.
Equip your workstation with professional essentials by pairing this wax with our certified Wax Heaters, premium Wax spatulas, hygienic Waxing Disposables, and skin-prepping Waxing Pre and Aftercare from our comprehensive All waxes collection.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To preserve formula stability, store open 100g sachets in a cool, dry area away from direct heat and UV exposure. Maintain heater wells with specialised wax equipment cleaners between client bookings to prevent cross-contamination.
If the wax pulls like caramel, it has not been given enough curing time to fully set. Dust a light layer of cosmetic talc powder directly over the patch, wait 2 to 3 seconds for the film to stabilise, and proceed with removal.
Missed hairs typically occur when the wax is applied too superficially without sufficient spatula pressure. Reapply over the remaining hair while pressing the spatula firmly against the skin to thoroughly encapsulate the hair root into the wax layer before lifting.
The layer has been applied too thickly, similar to traditional hot wax techniques. Carefully spread the existing application across a wider surface area to thin it out, and ensure subsequent applications are spread as a thin, uniform film layer.
Residual perimeter wax results from tapered, feather-thin edges during spreading. Ensure your spatula pressure maintains a consistent, uniform edge thickness matching the centre of the patch so the entire strip releases cleanly in one piece.