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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, stubborn hair and stringy, thread-heavy wax applications slow down your treatment turnover and cause unnecessary client discomfort during intimate and facial services.
The Italwax Hard Film Wax Plum is a professional-grade hot film wax specifically engineered to grip short, dense hair without cracking or leaving sticky residue on sensitive skin zones.
Available Sizes: Choose between the standard 1kg salon bag for daily high-volume treatment turnover or the 100g trial bag to test formula compatibility, melt dynamics, and client results before stocking up.
Pair this wax with our professional Wax Heaters, prep skin using Waxing Pre and Aftercare, and apply smoothly with our high-grade Wax spatulas from our extensive All waxes range.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
Both bags contain the exact same professional Italian formula. The 1kg bag provides maximum ROI and treatment capacity for busy salons, while the 100g bag is a compact trial size perfect for testing the formula's texture, fragrance, and hair pick-up before committing to bulk stock.
Titanium dioxide acts as a buffering agent that creates a velvety, creamy texture. It reduces direct skin adherence while maintaining maximum hair encapsulation, significantly lowering redness and discomfort in high-sensitivity zones like the bikini line and underarms.
Italwax Plum is formulated with high-plasticity polymers that maintain structural cohesiveness. Unlike traditional hot waxes, it does not create sticky threads across your workstation, ensuring cleaner spatula lifts, reduced product waste, and faster service speed.
If the wax feels caramel-like, it simply needs a few more seconds to cool and cure. To speed up removal without pulling client skin, dust a light layer of cosmetic talc over the patch, allow 2–3 seconds for surface stabilisation, and remove firmly.