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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, short, previously shaved hair and heightened skin sensitivity frequently compromise treatment speed, leaving clients with erythema and therapists battling patchy results on delicate treatment zones.
The Italwax Nirvana Lavender Film Wax (100g) is a professional-grade synthetic hot film wax specifically engineered to encapsulate stubborn, short hairs over a pre-waxing oil barrier without skin trauma or adhesive breakage.
Pair this wax with our professional Wax Heaters, load up on disposable wooden Wax spatulas, and complete the dual-action treatment with Waxing Pre and Aftercare oils. Discover the complete range across our All waxes collection.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
While it functions as a standalone film wax, it is explicitly formulated for the Nirvana SPA waxing system over pre-waxing oil. The oil creates a protective lipid barrier on delicate zones, allowing the synthetic wax to grip only the hair shaft rather than live skin cells, significantly reducing client discomfort.
Caramelisation occurs when removal is attempted before the synthetic polymers have sufficiently cooled and set. To resolve this immediately in treatment, dust a small amount of talc powder over the patch, wait 2 to 3 seconds for rapid thermal completion, and remove smoothly.
The high plasticity and shrink-wrapping dynamics of Italwax synthetic film waxes allow them to grip hairs as short as 1 mm. Firm spatula pressure during application ensures complete root encapsulation without requiring multi-pass trauma.
The 100g size is designed as a trial or sample format for testing formula performance, aroma, and client tolerance in your salon. For ongoing, high-volume commercial services, we recommend restocking with the economical 1kg bag format.