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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Brittle wax snaps, sticky caramelised residues, and post-wax erythema slow down your treatment turnover and compromise client comfort. Managing sensitive zones like the bikini line and underarms requires a high-elasticity wax that captures short, coarse, shaved growth on the first pass without tearing delicate skin barriers.
The Italwax Nirvana Lavender Film Wax is a professional-grade synthetic hot film wax specifically engineered to deliver low-temperature aromatic SPA depilation with maximum multidirectional tensile strength across both delicate intimate contours and large body zones.
Also, available in a compact 100g sample size for therapists wanting to evaluate formula performance, grip, and client skin tolerance before stocking standard salon quantities.
Equip your treatment rooms with professional Wax Heaters, stock up on single-use Wax spatulas, pair with targeted Waxing Pre and Aftercare, or browse our comprehensive range of All waxes.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
Yes. The Nirvana Lavender synthetic formulation is specifically engineered for oil-waxing SPA protocols. Applying a light layer of pre-wax oil creates a lipid buffer between the wax and live skin cells, preventing epidermal lifting while allowing the synthetic film to encapsulate short, coarse hairs securely.
Unlike traditional natural rosin waxes that crystallise and snap when cooled, Nirvana Lavender relies on advanced synthetic polymers. This structure maintains high tensile elasticity after setting, allowing therapists to pull large or thin patches quickly without the wax breaking or leaving brittle edges.
Tackiness occurs when the wax layer has not fully polymerised or was applied too thickly in humid salon conditions. Dust a small amount of talc over the sticky wax patch, wait 2 to 3 seconds for the film to stabilise, and remove it in one parallel motion.
Yes. While formulated to soothe delicate areas like the Brazilian, bikini line, face, and underarms, its multidirectional spreadability and high elasticity make it efficient for large areas such as the back, arms, and legs without drying out prematurely.