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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, previously shaved regrowth and sensitive intimate zones often slow down treatment times and cause unnecessary skin trauma during busy salon schedules.
The Italwax Nirvana Sandalwood Film Wax (Available in 100g & 1kg) is a professional-grade hot film wax specifically engineered to encapsulate short, stubborn hairs across delicate zones and large body areas with exceptional elasticity and minimal client discomfort.
Available in both a compact 100g trial bag for therapists testing formula performance, aroma, and setting time, and a standard 1kg salon bag designed for daily high-volume commercial use.
Complement your depilatory workstation by pairing this formula with high-performance Wax Heaters, professional-grade Wax spatulas, essential Waxing Disposables, and balancing formulas from our Waxing Pre and Aftercare range, or browse our complete selection of All waxes.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
Maintain wax heater wells by cleaning with specialized equipment solvent between uses. Store open 100g and 1kg bags in a cool, dry area away from direct sunlight to preserve the integrity and aromatic profile of the sandalwood oil.
A caramel-like stretch occurs when the wax layer has not been given enough time to fully cool and set. If caught mid-service, dust a small amount of cosmetic talc over the patch, wait 2 to 3 seconds for the polymer matrix to set, and remove. Ensure proper room ventilation and allow the strip sufficient curing time.
Short hairs are missed when the spatula is applied too lightly over the skin surface, preventing the hair shaft from fully embedding into the wax. Reapply using firm, steady pressure with the edge of the spatula to thoroughly wrap the root base before lifting.
Film wax applied in an overly thick layer will take significantly longer to cool and set. Unlike traditional dense hot waxes, film waxes are formulated to work in thin, uniform layers. Spread the product across a broader surface area and maintain a thin profile.
Residue at the perimeter is caused by feathering the edges too thinly relative to the centre of the patch. Maintain consistent pressure across the entire application to ensure uniform thickness from centre to border, leaving a clean lip for easy removal.