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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, terminal male body hair often leads to patchy removals, repeated applications, and prolonged treatment times that cut into your hourly salon profitability. When standard formulas snap or fail to grip deep follicular roots on broad zones like backs and chests, client discomfort rises while your appointment schedule slows down.
The Italwax Pour Homme Hot Film Wax 100g is a professional-grade polymer-blend film wax specifically engineered to encapsulate and extract coarse, dense male hair in a single high-adhesion pass without causing epidermal trauma.
Optimise your treatment setup by pairing this formula with high-grade Wax Heaters, professional Wax spatulas, and clinic-ready Waxing Pre and Aftercare from our complete All waxes collection.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To maintain hygiene and equipment longevity, clean spatulas and equipment rims immediately using an equipment wax cleaner. Store unused beads in a cool, dry area away from direct sunlight and high ambient heat to prevent bead agglomeration inside the bag.
Male body hair is typically denser, coarser, and anchored by deeper follicles. Italwax Pour Homme is formulated with modified pine resins and targeted co-polymers that create higher mechanical adhesion around terminal hair shafts without adhering aggressively to live skin cells, cutting down treatment times and minimising redness.
No. The synthetic polymer matrix provides high tensile flexibility, allowing therapists to lay down larger, consistent patches across broad zones (such as chests, backs, and shoulders) without the wax fragmenting, tearing, or snapping during rapid removal.
Yes. Italwax film wax encapsulates hairs multi-directionally. As long as sufficient downward pressure is applied with the spatula to wrap the bead film securely around the base of the hair follicle, removal remains clean and efficient regardless of erratic growth patterns.
The 100g pack serves as an accessible trial and sample format for salon owners and solo practitioners to assess the curing rate, flexibility, and client comfort in-clinic on specific treatment areas before integrating larger bulk volumes into standard service protocols.