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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse terminal hair, deep root systems, and skin sensitivity often cause wax snapping, follicle bruising, and prolonged appointment times during male waxing treatments. High-volume salons and barbershops need an efficient, high-adhesion depilatory wax that encapsulates dense hair without adhering directly to the delicate epidermis.
The Italwax Pour Homme Film Wax is a professional-grade hot film wax specifically engineered to remove stubborn, coarse male hair in a single pass while safeguarding sensitive skin integrity. If you want to try it out first, the 100g sample trial size lets you patch-test elasticity, working temperature, and client skin tolerance with zero inventory risk, while the high-yield 1kg bulk bag is built for high-volume treatment rooms looking to maximise salon profit margins.
Complete your professional setup with our approved range of All waxes, thermostatic Wax Heaters, precision Wax spatulas, single-use Waxing Disposables, calming Waxing Pre and Aftercare, essential Waxing tools and accessories, hygienic Washables, and professional Waxing strips.
To preserve copolymer tensile strength and elasticity, never heat wax beads above 45°C. Clean heater rims at the end of each shift with an equipment solvent to prevent metallic grey residue build-up on temperature dials.
The blend of flexible polymers and natural pine resins shrink-wraps each coarse hair shaft right at the skin surface. This elastic bond pulls the entire hair cleanly from the follicle bulb rather than snapping thick, wire-like hairs mid-shaft.
If you want to try the formula first before investing in bulk inventory, the 100g trial bag is the ideal low-risk option. It allows you to test melting behaviour, 6–10 second setting times, elasticity, and client skin tolerance on tricky facial and body zones before stocking the commercial 1kg salon bag.
Yes. With its gentle low operating temperature (40°C–42°C) and fast 6–10 second curing time, it is engineered for razor-sharp beard outlines, cheekbones, sideburns, ears, and eyebrows without causing thermal burns or epidermal grazing.
No. Italwax Pour Homme is a hot film wax that sets into a pliable, peelable film. It is removed directly by hand without fabric or paper strips, minimising consumable costs and clinical waste.