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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Dealing with stubborn, medium-coarse hair during peak salon hours often leads to double-dipping, skin lifting, and compromised treatment times. High-adhesion waxes that lack thermal buffering cause unnecessary client discomfort and slow your turnover across high-volume body waxing zones.
The Italwax White Chocolate Strip Wax 400ml is a professional-grade medium-density depilatory wax specifically engineered to capture stubborn, medium-coarse hair with maximum tensile efficiency and zero skin drag. Formulated in Italy with cosmetic-grade titanium dioxide, this non-transparent, creamy strip wax melts at an ultra-low 39–40°C. It creates a high-contrast barrier that adheres tenaciously to the hair shaft rather than live epidermal tissue, protecting the skin barrier during speed waxing.
Format & Size Availability: This product is exclusively available in a dedicated 400ml professional metal tin format featuring an easy-open ring pull, sized specifically to fit standard commercial wax warmers and heater inserts.
Pair this wax with our professional Wax Heaters, apply using precision Wax spatulas, and achieve clean removals with our high-tensile Waxing strips. Complete your station setup by exploring our complete collection of All waxes, essential Waxing Disposables, and soothing Waxing Pre and Aftercare.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
Maintain wax heater cleanliness by wiping down warm equipment rims daily with a specialised citrus wax equipment cleaner. Store tins upright in a cool, dry dispensary away from direct sunlight and excessive humidity. Keep the lid secured between appointments to prevent airborne contamination.
Titanium dioxide acts as a physical cushioning agent and opacifier. It reduces the wax's mechanical adhesion to living skin cells while increasing its grip on the hair cuticle. This drastically minimises epidermal trauma, reduces redness (erythema), and makes strip waxing significantly more comfortable for clients with reactive or sensitive skin.
Operating at a low working point of 39–40°C eliminates the risk of thermal burns and skin irritation, ensuring client comfort. For the therapist, it provides immediate, fluid spreadability right out of the pot without waiting for cooling cycles, allowing faster turnarounds during back-to-back body waxing appointments.
While formulated with gentle titanium dioxide, this is a strip (warm) wax engineered primarily for large body zones such as legs, arms, chests, and backs. For delicate areas like the face, underarms, and Brazilian zones, hot/film wax is recommended.
Yes, the 400ml metal tin conforms to Australian industry-standard dimensions (approximately 10cm diameter) and drops directly into standard 400ml and 800ml professional wax warmers or pot inserts without requiring messy decanting.