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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Treating reactive, allergy-prone clients in high-friction zones like the bikini line and face often leads to post-treatment erythema, histamine reactions, and brittle strip breakage. Managing sensitive skin requires a dependable synthetic polymer base that encapsulates coarse terminal hair at skin-safe thermal thresholds without adhering to live epidermal tissue.
The Italwax Top Line Crystal Hard Film Wax Sample 100g is a professional-grade synthetic hot film wax specifically engineered to eliminate allergic reactions and skin lifting during delicate face, underarm, and Brazilian waxing services.
Pair this formula with our complete range of All waxes, professional Wax Heaters, disposable Wax spatulas, and dedicated Waxing Pre and Aftercare solutions for optimal clinical results.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To avoid cross-contamination and maintain strict hygiene standards, always adhere to a strict no-double-dipping policy using disposable wooden spatulas. Clean any wax spills from heater collars using a specialised solvent-based wax equipment cleaner while the unit is lukewarm.
Natural pine rosin (colophony) is a frequent contact allergen in salon treatments, leading to prolonged redness and contact reactions. Synthetic polymer bases such as Italwax Top Line Crystal are chemically refined, hypoallergenic, and free from natural resins, ensuring minimal histamine flare-ups and low epidermal adhesion.
A 100g sample bag provides sufficient volume for approximately 8–12 facial treatments (eyebrows, upper lip, chin) or 1–2 complete Brazilian or underarm service trials, depending on your application thickness and technique.
No. The advanced synthetic polymers provide high tensile strength and prolonged elasticity. Even if left to cool past its optimal curing window, the wax maintains pliable flexibility and removes cleanly in one piece without cracking or leaving sticky residue.
Yes. Italwax Top Line Crystal is a multi-directional film wax. It encapsulates short, coarse, and shaving-distorted hairs regardless of the application direction, allowing therapists to work faster without strict adherence to hair growth patterns.