Couldn't load pickup availability
Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Treating reactive, delicate zones often leads to client discomfort, post-treatment erythema, or brittle wax snapping across tricky intimate contours during high-volume appointment schedules.
The Italwax Top Line Crystal Film Wax is a professional-grade synthetic polymer hard wax specifically engineered to eliminate allergic reactions and provide multi-directional, low-temperature hair removal on delicate skin.
Available Sizes: Standard salon-format 750g resealable bag for high-turnover treatment rooms, alongside an optional 100g sample size for therapists wanting to trial formula performance before stocking full retail inventory.
Pair this wax with our professional Wax Heaters, premium wooden Wax spatulas, and essential Waxing Pre and Aftercare solutions to streamline treatment protocols across our complete All waxes collection.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To keep treatment trolleys and heater collars clean, wipe any excess synthetic polymer residue immediately using an equipment-cleaning citrus solvent or mineral oil. Reseal the moisture-proof ziplock pouch after every refill to protect wax beads from ambient dust, humidity, and salon cross-contamination.
Traditional waxes utilise natural pine resin (colophony/rosin), which is a common skin sensitiser that causes redness, irritation, and allergic reactions on reactive skin. Italwax Top Line Crystal is formulated with hydrogenated polycyclopentadiene, an inert synthetic polymer that adheres strictly to the hair shaft rather than live epidermal tissue, preventing skin lifting and histamine responses.
Operating at just +38°C—only one degree above core body temperature—completely removes client fear of burning on delicate intimate zones. This low thermal threshold prevents vasodilation and post-treatment irritation, allowing therapists to work swiftly across intimate contours without pausing for extended skin cooling cycles.
Yes. Unlike traditional hot waxes that require application strictly in the direction of hair growth, Top Line Crystal’s ultra-pliable polymer base wraps around the hair cuticle from any angle. This enables multi-directional application in complex areas like the underarm or labia, capturing short, coarse hairs in a single pass without repeat waxing.
No. The formula incorporates high-elasticity copolymers (Ethylene/VA) that retain flexibility upon setting. Even if left on the skin slightly longer during simultaneous patch applications, the wax strip remains pliable and pulls away clean in one piece without cracking or creating stringy residue.