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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Treating reactive, delicate skin across large surface areas like full legs and arms often leads to product waste, painful skin lifting, and brittle wax snapping mid-pull. Uneven cooling times slow your treatment turnaround and drive up your cost per service.
The Italwax Top Line Emerald is a professional-grade synthetic polymer film wax specifically engineered to deliver ultra-thin, multidirectional application across extended body zones without cracking or sensitising reactive skin.
Also, available in a compact 100g sample size if you prefer to test the elasticity, working temperature, and spreadability in your heater before stocking in bulk.
Pair this wax with our professional salon essentials by exploring our Waxing Pre and Aftercare, stocking up on Wax spatulas, or viewing our full collection of All waxes and temperature-controlled Wax Heaters.
Clean spatulas, heater rims, and workstation surfaces using a dedicated citrus-based solvent or mineral oil-based equipment cleaner. Do not boil or use water-based solvents to clean synthetic polymer wax residue.
Yes. While most treatment rooms order the standard 750g salon pack for ongoing service stock, we also supply a 100g sample size. This gives therapists the option to test the polymer flexibility, peel speed, and client comfort on their own treatment menu prior to committing to a larger order.
Italwax Emerald combines the large-surface speed of strip wax with the gentle, non-stripping comfort of a hot film wax. Because it shrink-wraps the hair rather than bonding to live skin cells, it drastically reduces post-treatment erythema, bruising, and epidermal peeling on sensitive legs and arms.
No. The synthetic polymers provide high tensile elasticity. Even when spread to an ultra-thin 1mm layer across the length of a full lower leg or arm, the film remains pliable and lifts in a single, unbroken sheet without crystallising.
Yes. The Top Line range is 100% synthetic and formulated without natural pine rosin (colophonium), making it hypoallergenic and suitable for clients prone to contact dermatitis or extreme post-wax irritation.
Because Italwax Emerald applies in a translucent, ultra-thin film rather than a thick strip, you use up to 30% less wax per client. A 750g bag yields significantly more services, reducing your product cost per treatment while speeding up prep and removal time.