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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Treating reactive, allergy-prone skin in a busy treatment room often leads to prolonged post-wax erythema, slower appointment turnarounds, and client hesitation during delicate facial or intimate services.
The Italwax Top Line Orchid is a professional-grade synthetic polymer film wax specifically engineered to provide a low-temperature, hypoallergenic peel that encapsulates fine to coarse terminal hair without adhering to the skin.
Available in a full-sized 750g salon pack for everyday treatment volume, as well as a convenient 100g trial sample size for therapists wanting to test the formula's elasticity and setting speed before stocking up.
Complement your setup by pairing this formula with our precision Wax spatulas, commercial-grade Wax Heaters, professional Waxing Disposables, and targeted skin prep from our Waxing Pre and Aftercare range, or explore our complete catalogue of All waxes and specialised Waxing tools and accessories.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
Because Top Line Orchid is a 100% synthetic resin formula, excess residue on spatulas, metal inserts, or vinyl workstation surfaces should be removed using an approved equipment cleaner or solvent rather than standard mineral oils. Maintain heater rim cleanliness between clients using disposable protective collars.
The standard 750g bag is designed for high-volume treatment rooms and provides optimal cost per service across regular facial and body treatments. The 100g option is a trial size suited for therapists looking to test melting behaviour, aroma, and flexibility on sensitive clients before ordering bulk salon packs.
Yes. Because this synthetic formula melts at a low +38°C temperature and contains no colophony (pine resin), it is suited for sensitive areas including eyebrows, upper lip, chin, underarms, and Brazilian waxing where skin reactivity and heat sensitivity are primary concerns.
No. Top Line Orchid is a stripless hot film wax. The advanced polymers cure into a pliable, tear-resistant sheet that is removed directly by hand once set, eliminating strip waste and reducing friction on the skin.
The lower thermal profile allows rapid curing (5–12 seconds) without skin irritation or delayed patch cooling. Combined with multi-directional application and single-pass hair encapsulation, therapists use significantly less product per client while shortening service times.
Natural pine resin (colophony/rosin) is a frequent contact allergen in professional depilatory products. Replacing it with an inert, medical-grade synthetic polymer base prevents histamine flare-ups, follicular swelling, and post-treatment contact irritation.