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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Coarse, stubborn regrowth on reactive client skin often leads to excessive erythema, skin drag, and wasted appointment time from repeated passes.
The Italwax Zinc Oxide Strip Wax (400ml) is a professional-grade lipid-based warm wax specifically engineered to grip short, dense hair cleanly on the first pull while maintaining exceptional barrier protection.
Pair this wax with our professional range of Waxing strips, stock up on Wax spatulas, insert directly into your Wax Heaters, or prepare the skin with Waxing Pre and Aftercare. Explore our complete catalogue of All waxes and Waxing Disposables for your clinic.
Master Your Technique: New to this formula? Learn application techniques, waxing theory, and adverse reaction management with the Italwax Online Mini Masterclass.
To avoid cross-contamination and keep working stations pristine, use wax collar rings over the 400ml tin lip. Clean heater rims daily with a specialised citrus-based wax equipment cleaner while the unit is lukewarm. Always discard single-use spatulas immediately.
Zinc Oxide acts as a natural soothing agent that minimises follicular erythema, while Titanium Dioxide gives the wax its creamy consistency. Together, they prevent the wax from adhering aggressively to live skin cells, targeting only the hair shaft for less painful hair removal on sensitive clients.
Yes. Italwax Zinc Oxide is specifically formulated with high tensile adhesion designed to encapsulate short, coarse, and shaved hair without snapping the shaft at the surface level.
This wax melts at a low thermal threshold of 39–40°C. This allows fast application speeds while eliminating thermal shock and keeping client comfort at its peak throughout back-to-back appointments.
Yes, the standard 400ml metal tin fits into conventional professional salon insert pots and wax heaters without requiring decanting.