Contact us for a freight quote, delivery info, or to discuss your requirements.
The free shipping offer excludes furniture and equipment. A freight quote will be sent once the order is received. If you require a quote prior, please get in touch with us.
Joiken furniture and equipment items are dispatched from Smithfield, NSW.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
No returns can be accepted for goods which have been ordered and manufactured per the Customer specifications. All other goods returned for credit will be subject to a 15% handling fee. Written pre-approval must be granted by the Company prior to the return of goods.
No handling fee will be charged on goods incorrectly supplied by us or goods which are subject to the warranty set out below.
Please Note: We will not refund or exchange due to: you no longer require the item, you have changed your mind, or you have no use for the goods.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Despite every effort to provide accurate images of each product's colour finish, actual colours may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, and other factors. Joiken will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Joiken, you agree to accept the risk that there will be a slight variation between the actual colour and design, and the representation on our website.
Heat spikes and incomplete polymerisation at the sidewalls are the fastest way to ruin a client's retention and your salon's reputation. Navigating varying gel viscosities requires predictable, controlled thermal output without slowing down your service time.
The Joiken 2-in-1 LED/UV Gel Nail Lamp is a professional-grade 48W gel curing lamp specifically engineered to deliver rapid, consistent polymerisation across all hard gels, builder gels, and polish systems. Featuring dual light technology, it mitigates client discomfort while ensuring a solid cure right down to the base layer.
Equip your workstation with reliable tools designed for high-volume use. Explore our full range of salon nail equipment, browse the complete Joiken collection for matched aesthetic setups.
Wipe the removable base plate daily with a salon-grade surface sanitiser or 70% isopropyl alcohol to prevent gel buildup. Avoid using pure acetone directly on the interior housing or the 18 LED diode covers to prevent clouding the optical lenses, which reduces curing efficacy over time.
Yes. The 48W output and dual UV/LED wavelengths provide the necessary penetration to cure high-viscosity builder gels fully. For thicker structural overlays, we highly recommend utilising the 99-second low heat mode nail lamp setting to ensure slow, thorough polymerisation without causing a painful exothermic reaction on the natural nail plate.
Remove the magnetic base plate for separate washing and hospital-grade disinfection. For the upper interior hood, use a lint-free wipe lightly dampened with 70% isopropyl alcohol to remove sticky inhibition layers. Never spray solvent directly into the housing or over the 18 LED bulbs.
The smart infrared sensor is highly responsive, immediately cutting power if a client pulls their hand out mid-cure. This auto on/off feature prevents unnecessary UV exposure, ensures accurate digital timing for professional LED UV nail lamp protocols, and preserves the overall lifespan of the device.