No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
There is nothing worse for a client than walking away from a beautiful colour service with a stiff neck and a damp collar. Standard, static basins force clients to hold their own head weight, leading to fidgeting and inevitable water spills. For the stylist, hunching over a basin that sits at the wrong angle to reach the nape of the neck is a fast track to severe lower lumbar pain by the end of a busy week.
The Joiken Bristol Plus Shampoo Unit is a premium salon wash station designed to provide full-body client support with a manual adjustable leg rest and an ergonomic tilting ceramic basin.
The wash lounge is where your clients should feel the most relaxed. The Bristol Plus is heavily cushioned to prevent clients from "bottoming out" against the frame during long toning sessions or intensive keratin treatments. The manual leg rest easily extends to take the pressure off the client's lower back, creating a true spa-like environment.
From a technical standpoint, this unit is built for heavy salon traffic. It comes standard with Australian-approved tapware and an essential hair-catcher waste system to protect your plumbing infrastructure from heavy hair fall and thick bleach blockages.
Ensure your floor plan accommodates the unit when fully extended:
Due to the size, weight, and fragile nature of ceramic basins, this item requires specialised bulky freight. Shipping is not included at checkout. Once you place your order, our team will calculate the most cost-effective freight rate to your salon and send you a separate shipping invoice. If you require a freight quote before purchasing, please email hello@lunabeautysupplies.com.au.
Hair Catcher Care: Empty the hair catcher waste trap at the end of every single workday. Allowing colour runoff and hair to sit in the trap overnight will cause unpleasant odours and degrade the metal fittings.
Vinyl Care: Colour spills happen. Wipe tint or bleach drips off the vinyl immediately with a damp cloth. Do not use harsh alcohol solvents on the upholstery, as this will dry out the material and cause cracking.
This unit must be installed by a licensed plumber to comply with Australian standards and validate your warranty. The Bristol Plus comes with a 12-month manufacturer's warranty covering defective parts and workmanship. Please note that transit damage is not covered unless transit insurance is explicitly requested prior to dispatch.