Joiken Malibu Shampoo Unit | Adjustable Salon Wash Lounge

Joiken Conditions of Sale

Returns

No returns can be accepted for goods which have been ordered and manufactured per the Customer specifications. All other goods returned for credit will be subject to a 15% handling fee. Written pre-approval must be granted by the Company prior to the return of goods.

No handling fee will be charged on goods incorrectly supplied by us or goods which are subject to the warranty set out below.

Please Note: We will not refund or exchange due to: you no longer require the item, you have changed your mind, or you have no use for the goods.

Warranty Claims

All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.

If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.

Warranty

1. The Company reserves the rights to either replace free of charge or repair any goods proved to be of defective manufacture, provided that the cost of returning and re-delivering the goods will be at the Customer's expense. Warranty is limited to 12 months from the date of purchase.
2. The Seller's liability shall be limited to the obligation to supply free of charge or repair products proved to have been defective in quality or workmanship at the time of delivery. In no event shall the Seller be liable for consequential damage or for claims for labour.
3. All goods are sold ex-warehouse. The Seller cannot be held liable for damages in transit.
4. No warranty is given as to the condition or performance of any goods. In particular, no such warranty is given in respect of damage or loss sustained to goods arising from faulty assembly or fitting.

Colour & Finish Disclaimer

Despite every effort to provide accurate images of each product's colour finish, actual colours may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, and other factors. Joiken will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Joiken, you agree to accept the risk that there will be a slight variation between the actual colour and design, and the representation on our website.