The free shipping offer EXCLUDES bulky and heavy items such as FURNITURE and EQUIPMENT (unless mentioned otherwise on the product page).
The freight charges on furniture and equipment are quoted once the order is received (or prior if requested) and is passed at cost.
We ship all beauty supplies from our warehouse located in Adelaide CBD.
Furniture and Equipment are shipped from QLD or NSW.
You can return your product but we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us so please do not send the item back prior to receiving written confirmation from us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
Please note that returns will need to be sent to the following address: Ariel dos Santos Cova - Parcel Locker 10270 05534, Shop 1, 216 Gouger St. Adelaide SA 5000 (Important: Please include my name as mentioned)
You can always contact us for any return questions at hello@lunabeautysupplies.com.au
Please note that shipping costs are non-refundable.
<3>Damages and issuesPlease inspect your order upon arrival and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is and don't forget to attach photos of the products.
Elevate your salon's style and provide supreme client comfort with the Karma Batemans Bay Salon Chair from Luna Beauty Supplies. This chic, plush chair boasts a comfortable design with cushioned armrests, a sleek circular chrome base, an integrated footrest, and a smooth hydraulic lift for effortless height customization. Its easy-to-clean removable cushions make it a practical and elegant choice for premium beauty and hair salons.
At Luna Beauty Supplies, we aim for clear communication regarding your salon furniture purchase. Please review the following details:
Despite the cart showing free shipping, please kindly note that freight charges are not included in the purchase price due to the size and weight of this item. Our friendly staff will contact you with an individual shipping quote after your order is placed. For a quote before purchasing, please contact us at hello@lunabeautysupplies.com.au.
Goods will not be insured, therefore not covered for loss or damage, unless specifically requested by the customer. Transit insurance is available upon request and will be quoted separately. We highly recommend considering this for added peace of mind.
Upon delivery, please inspect your order immediately. If you notice any issues or suspect damage, please notify us within 48 hours. We require prompt notification to effectively assist you with any claims.