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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Wishing for longer, thicker natural lashes but want to avoid the heavy maintenance and cost of eyelash extensions? Or perhaps your lashes are feeling brittle and snapped after years of back-to-back chemical lifts. You need a targeted, restorative daily treatment that actually delivers structural results without compromising your long-term eye health.
The Lash Rescue Growth Serum is a professional-grade, hormone-free botanical treatment specifically engineered to naturally stimulate the anagen hair growth phase, increase tensile strength, and restore deep cuticular moisture. Trusted by Australian beauty salons and now accessible for your daily home routine, this peptide-rich formula delivers visibly fuller lashes without the use of harsh synthetic chemicals.
Whether you are treating yourself to naturally lush lashes at home or stocking up your clinic, explore our complete range of Professional Salon Retail Products, or pair your serum with our industry-leading Lash Lift Kits for the ultimate natural eye makeover.
Consistency is everything. Apply the serum strictly to the skin at the upper lash line once a day (preferably at night on a freshly cleansed, dry face), exactly as you would apply a liquid eyeliner. Do not paint the lengths of your lashes; the active peptides need to absorb directly into the skin to reach the hair follicle. If you wear eyelash extensions, wait 24 hours after your infill appointment before resuming your daily serum routine to ensure the lash adhesive has fully polymerised.
Purified Water, Hyaluronic Acid, Cucurbita Pepo (Pumpkin) Seed Extract, Panax Ginseng Extract, Nigella Sativa (Black Seed) Extract, Fruit Extract, Myristoyl Pentapeptide-17, and Biotin. 100% free from synthetic hormones, prostaglandins, and harsh chemical preservatives.
For B2B buyers: This serum is fully compatible with all professional, oil-free lash extension adhesives and is completely safe to retail to clients immediately following a chemical lash lift and tint service. It will not impact the processing times of future tinting.
Most users begin to see visible results in just 28 days of consecutive use, but the full results are typically seen at 8-12 weeks. For optimal results, you must use the serum every day.
Absolutely! It will actually assist in extension retention, as Lash Rescue works by slowing down the natural lash shedding cycle. Additionally, the formula is entirely free of oil, meaning it will not break down the cyanoacrylate glue.
A single 3ml bottle should last you anywhere from 4-6 months. With Lash Rescue, only a small amount is needed for each application, and applying the serum just once a day is entirely sufficient.
Lash Rescue is an all-natural product. However, prior to use, we always suggest that you show your GP or midwife the full list of ingredients for professional medical confirmation.