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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Let's be real. As a brow artist, there is nothing more frustrating than inconsistent lamination results or wasting expensive solutions. We've all been there – lotions that evaporate too quickly, or stubborn brow hairs that refuse to stay in place, compromising that perfect, sleek finish your clients expect.
The Maxymova Silicone Brow Patch is the professional tool designed by brow experts to eliminate these exact problems. Think of it as your secret weapon for locking in product, intensifying absorption, and guaranteeing that every brow lamination you perform is absolutely flawless.
After applying your fixing lotion (Step 2), gently place the Maxymova Silicone Patch over the brows. Use light pressure to smooth it out from the head to the tail of the brow. This not only secures the hairs but also provides a gentle warmth that can help accelerate the setting process. It’s these small professional details that elevate the client experience and the final result!
At Luna Beauty Supplies, we only source products that we believe in and use ourselves. The Maxymova Silicone Brow Patch is a true professional tool that delivers tangible results, enhances your service quality, and makes sound business sense. Add it to your toolkit and give your clients the absolute best in brow lamination.