Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Installing traditional wash basins requires expensive plumbing permits, structural clinic modifications, and permanently restricts your room layout. For growing clinics and lease-bound salons, introducing high-margin scalp therapies has historically meant navigating massive upfront construction costs and disruptive salon downtime.
The Mizu Non-Plumbed Japanese Head Spa is a professional-grade self-contained scalp therapy basin specifically engineered to deliver continuous, temperature-controlled hydrotherapy without requiring any complex plumbing or hardwired water lines. Designed for immediate plug-and-play operation, it empowers therapists to execute premium scalp cleansing and massage rituals in any clinical or mobile space.
To truly validate your treatment results and justify premium session pricing, visual evidence is non-negotiable. By integrating a professional Scalp Detection Camera into your initial consultation, you can show clients the exact microscopic state of their follicle blockages, excess sebum, or scalp erythema before they even reach the basin. Following up with an "after" scan post-treatment visually proves the efficacy of the Mizu deep cleanse, drastically increasing your client rebooking rates and retail product sales.
Constructed with a heavy-duty, chemical-resistant polymer basin that easily withstands constant exposure to rich hair masks, essential oils, and hospital-grade salon disinfectants. The water halo and washing handle feature anti-corrosion internal fittings to prevent mineral scale build-up over time.
This unit is the perfect space-saving solution for multi-use treatment rooms or mobile setups. It requires access to two standard Australian 10-amp power points. Ensure the unit is positioned on a flat, stable surface alongside your existing salon furniture to prevent any water displacement during the treatment.
Yes. The Mizu basin features a fully integrated internal heating element designed to manage the temperature of the water reservoir directly, eliminating the need for external hot water plumbing or separate heating units.
Yes, absolutely. The internal heating system and digital thermostat are specifically engineered to maintain a stable, continuous water temperature for the duration of a 60-minute hydrotherapy session, ensuring the client's sensory experience is never disrupted by sudden temperature drops.
Yes, it is perfectly safe to leave the heater engaged between back-to-back appointments to maintain your water temperature, provided there is a sufficient volume of water remaining in the tank. You must always ensure the tank does not run dry while the heating element is active to prevent internal damage.
The Mizu operates using two standard Australian 10-amp power plugs—one dedicated to the internal heating element and the other for the circulatory water pump. While it plugs directly into standard wall outlets, we highly recommend ensuring this unit is on an isolated circuit. Running the Mizu simultaneously on the same power circuit as high-draw electrical equipment (such as clinic autoclaves, multiple heavy-duty hair dryers, or diode lasers) may cause a circuit overload.
The Mizu features a massive 60-litre fresh water reservoir, which is precisely calibrated to deliver one complete, uninterrupted 60-minute intensive hydrotherapy session. To maintain strict clinic hygiene and prevent greywater overflow, you must execute the mandatory 15-minute turnaround protocol to drain the waste system and refill the fresh water reservoir between every single client. If connecting the drainage hose directly to an in-floor salon waste point is not structurally possible in your space, you will need to place a external waste bucket on the side of the basin to safely catch the discharge during the purge cycle.
Thanks to the dedicated heating circuit, the Mizu features a highly efficient internal thermal chassis. It takes approximately 5 to 10 minutes to heat a completely full 60-litre tank of ambient room-temperature water to your target therapeutic temperature. For optimal workflow, we recommend engaging the heater during your client's initial macroscopic scalp consultation so the water halo is perfectly pre-heated by the time they transition to the bed.
While the Mizu’s electric pump delivers commercial-grade rinsing pressure, you must actively protect the internal turbine. We strongly advise performing your double shampoo and manual scalp exfoliation first, using the handheld shower to rinse. The continuous water halo should be utilised primarily with clean water to flush the scalp, softening sebum and rinsing away your applied essential oils and serums. Pushing thick, heavy suds repeatedly through the internal filter system can cause premature wear on the turbine components.