Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out. Made-to-order items are also not refundable.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Clients frequently reject high-ticket dermal packages when they cannot visually comprehend their sub-surface skin damage. Relying solely on standard magnifying lamps leaves critical issues like deep pigmentation, early inflammation, and Malassezia overgrowth invisible, stalling your clinical workflow and heavily limiting your retail conversion rates.
The Moisture Map 360 Skin and Scalp Analyser is a professional-grade AI-assisted diagnostic system specifically engineered to deliver comprehensive multi-spectral analysis of facial and follicular health. Utilising nine distinct imaging modes, advanced analytics, and microscopic examination capabilities, this diagnostic platform allows you to identify underlying microbial imbalances, document comparative progress, and structurally validate your professional treatment pathways.
Integrate this multi-spectral imaging platform into your advanced consultation protocol. Pair the Moisture Map 360 with our premium operator stools and trolleys available in our Salon & Spa Furniture collection, or upgrade your wet-room with our professional Head Spa & Scalp Care systems.
Ensure the facial hood interior and physical chin rest are wiped down with a hospital-grade 70% isopropyl alcohol wipe between every client. Never spray liquid sanitiser directly onto the internal camera lenses or the vertical touchscreen display. For the handheld scalp probe, sanitise the contact edge thoroughly after use to prevent cross-contamination of Malassezia-related microbes.
Yes. The system's comprehensive scalp diagnostic module is specifically designed to assess follicle atrophy indicators, which serve as an early hair loss warning, alongside microcirculation irregularities linked to the client's overall scalp condition.
The AI-assisted software quickly organises the facial findings into four key priority areas: Acne (using a 7-point evaluation), Sensitivity (4-point analysis), Pigmentation (4-point assessment), and Ageing (4-point evaluation). This structured breakdown instantly streamlines your consultation and provides a highly visual, clear pathway for prescribing interventions.
Absolutely. The platform employs grid positioning for consistent tracking, Left/Right/Vertical and Mirror comparisons, and automatically generates structured reports specifically for comparative tracking and progress review. This capability is critical for visually proving the long-term efficacy of your clinical programs and retail products to the client.