Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out. Made-to-order items are also not refundable.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Vague scalp consultations cost you retail sales and rebooking rates. When clients cannot physically see the micro-inflammation, sebum plugs, or follicular thinning on their own crown, they will inherently resist committing to your high-ticket scalp therapy plans.
The Multi-Handle Hair Skin Detection Camera is a professional-grade diagnostic and treatment system specifically engineered to capture high-definition follicular imagery while executing targeted dermal therapies. Featuring a 12-inch high-resolution screen and integrated therapeutic handles, this system replaces guesswork with hard visual evidence, allowing you to instantly prove the necessity of specialised scalp treatments to your clients.
Upgrade your diagnostic workflow by pairing this advanced analytical unit with our premium treatment beds and operator stools. Browse our complete Head Spa Collection to build out your wet-room, or explore our broader Scalp Skin Machines Collection for more specialised dermal technology.
Purge the serum spray gun with warm distilled water immediately after every client to prevent viscous scalp serums from calcifying in the nozzle. When using the high-frequency comb, sanitise the glass prongs with 70% isopropyl alcohol wipes—never submerge the base in hospital-grade solvent, as liquid ingress will short the internal electrical housing.
Yes. The device functions effectively as a standalone treatment system, but is specifically designed to seamlessly integrate alongside our Japanese Head Spa units. Because it offers multiple therapeutic handles, you can conduct a pre-wash scan, perform the wet treatments, and finish with the serum spray gun and RF handle directly at the basin.
The spray gun is calibrated for targeted applications of highly fluid, water-based treatments or lightweight liquid serums designed specifically for deep penetration into the scalp and hair. Heavy, lipid-rich massage oils or highly viscous gels will clog the internal pneumatic tubing and disrupt the misting capability.
Yes. To safely deliver radiofrequency energy and prevent static sparking or patient discomfort, the scalp must be prepped with an appropriate water-based conductive serum or scalp tonic. The hair should be parted cleanly to ensure the RF nodes maintain direct, continuous contact with the dermal layer to effectively stimulate blood circulation.