Contact us for a freight quote, delivery info, or to discuss your requirements.
No. Please note that our Free Shipping offer strictly excludes all furniture and equipment.
Because these are large and bulky items, a custom freight quote will be calculated and sent to you via email once your order is received. If you would like to know the freight cost before purchasing, please contact us with your delivery address and the items you wish to order, and we will provide a quote prior to checkout.
To expedite delivery, our furniture and equipment items are dispatched directly from our supplier warehouses located in QLD and NSW.
We do not accept returns on furniture and equipment. Please ensure you double-check all dimensions, specifications, and colour choices prior to checking out. Made-to-order items are also not refundable.
We strictly do not accept returns, refunds, or cancellations for a change of mind under any circumstances once an order has been placed.
Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged in transit, or if you received the incorrect item so we can evaluate the issue and rectify it.
Please note: The ONLY official channel for submitting a damage or fault claim is via email. We do not accept, acknowledge, or process claims made through phone calls, Instagram DMs, or any other social media messaging platforms.
To submit your claim, please send an email to hello@lunabeautysupplies.com.au explaining the issue in detail, and ensure you attach clear photos and/or videos of both the damaged product and the outer packaging.
All furniture and equipment are covered exclusively by the respective manufacturer's warranty, and not by Luna Beauty Supplies directly. Warranty periods and specific conditions vary by brand and manufacturer.
If you experience a manufacturing or mechanical fault with your equipment, please email us with your proof of purchase and a video of the fault. We will gladly liaise with the manufacturer on your behalf to help facilitate your warranty claim.
Flying blind on client consultations often leads to mismatched treatments, product waste, and poor client retention. Relying solely on a standard magnifying lamp leaves underlying dermal congestion and scalp micro-inflammation completely undetected, stalling your treatment progression and impacting your salon's bottom line.
The Multi Handle Plus Hair Skin Detection Camera is a professional-grade 6-in-1 diagnostic and therapy system specifically engineered to provide exact dermal and follicular analysis while executing targeted aesthetic treatments. Featuring a high-resolution 7-inch diagnostic screen and five therapeutic modalities, this professional skin analyser machine removes the guesswork from your consultations and allows you to build data-driven, high-converting treatment plans.
Expand your clinic's diagnostic and therapeutic capabilities by pairing this unit with our premium treatment beds and ergonomic operator stools. Explore our complete range of Professional Head Spas to create the ultimate scalp therapy workflow for your clients.
To ensure longevity, purge the Oxygen Infusion Spray Gun with distilled water immediately after every use to prevent serum crystallisation in the nozzle. For the glass High Frequency comb, sanitise using a hospital-grade 70% isopropyl alcohol wipe—never submerge the base in solvent, as this will degrade the internal wiring block.
Avoid abrasive clinic wipes on the macro lens. Use a disposable optical-grade microfibre swab lightly dampened with isopropyl alcohol to gently wipe the glass. Allow it to air dry completely before placing it back on the machine housing to prevent cross-contamination of sebum or barrier creams.
Yes. To safely transmit the low-level currents and prevent galvanic burns or uncomfortable sparking, you must apply a generous layer of conductive gel, water-based serum, or sheet mask to the client's skin. Ensure the client is holding the grounding bar (if applicable) or that a proper closed circuit is maintained.
No. The internal needle valve is designed for highly fluid, water-based solutions like hyaluronic acid toners or pure saline. Thick, lipid-based serums or high-viscosity gels will immediately clog the airbrush mechanics and void the warranty.