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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Patchy strip pull, client erythema, and sticky skin drag will quickly derail a busy treatment room. When strip wax lacks adequate buffering, removing stubborn terminal hair on dry or reactive skin leads to superficial epidermal lifting, increased therapist wrist fatigue, and extended appointment times.
The Naturaverde Pro Deluxe Pink Cream Strip Wax is a professional-grade depilatory strip wax specifically engineered to grip coarse, stubborn, and multicultural hair types while buffering delicate epidermal tissue with calming titanium dioxide.
Need to restock your wax pot setup or expand your treatment menu? Browse our full range of professional hard wax beads, discover our soothing pre & post wax care essentials, or upgrade your workspace with our premium salon furniture designed for the modern Australian beauty therapist.
NOTE: The can size has changed, and the new can will not fit into some warmers. It fits perfectly in the Caronlab Professional Wax Heater 500ml (it will not fit in the Mini Wax Heater).
To reach ideal working viscosity, set your professional wax heater to high (approximately 90°C–95°C) until the formula liquifies. Lower your thermostat to a working range of 65°C–70°C. The wax should display a rich, glossy cream consistency resembling condensed milk—flowing effortlessly onto the spatula without dripping or stringing excessively.
Yes. With an external diameter of 9.5 cm and a height of 6.0 cm, this can directly fits into standard 400ml/500ml insert wells (including Caronlab, Lycon, and generic professional single or multi-pot digital heaters). Simply remove the plastic shipping lid and lower the metal tin directly into the heater well for drop-in operation.
Titanium dioxide acts as a physical barrier and buffering mineral within the Glyceryl Rosinate matrix. While traditional honey strip waxes adhere aggressively to both the stratum corneum and the hair, the creamy titanium formulation lowers adhesion to living skin cells while retaining high tensile grip on the hair cuticle, significantly minimising client discomfort and mechanical lifting.
Yes. The high rosinate ratio gives the wax increased density and grip around stubborn terminal hair shafts, curly follicles, and dense hair patterns without sliding off or shearing the hair above the root. For optimal pickup on hair under 4 mm, ensure firm spatula pressure during application to drive the wax down to the follicle base.
Yes, it is dermatologist tested and suitable for facial waxing (such as upper lip, brows, and sideburns) where hair is medium to fine and skin is prone to dryness. However, for intimate zones like standard brazilians or delicate mucous membranes, a dedicated professional peelable hot wax is recommended.
Because this is a lipid-soluble (lipophilic) wax, water or alcohol-based disinfectants will not dissolve it. To clean wax warmer rims, spatulas, or vinyl surfaces, use a professional hydrocarbon or citrus-based wax equipment cleaner while the surface is warm, followed by standard hospital-grade surface sanitisation.