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Do you offer free shipping in Australia?
Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post.
What are your shipping costs if I order less than $149?
If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.
Where do you ship from?
We ship all beauty supplies from our warehouse located in North Adelaide (SA).
Do you offer free shipping on International orders?
Yes, we offer free standard shipping on orders above $250 (AUD).
How much is the freight charge on international orders?
The freight charge is determined by weight and destination and it will be displayed at checkout.
You can return your product, but we have a 14-day return policy.
To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
First, the return must be accepted by us. Items sent back without first requesting a return will not be accepted.
To start a return, you can contact us at hello@lunabeautysupplies.com.au.
If accepted, we’ll send you a return shipping label (at your cost), as well as instructions on how and where to send your package.
You can always contact us for any return questions at hello@lunabeautysupplies.com.au. Please note that original shipping costs are non-refundable.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: The only official channel for submitting a damage or fault claim is via email. We do not accept or process claims through phone, Instagram or other social media messaging.
To submit your claim, please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is, and don't forget to attach clear photos of the products and packaging.
Unfortunately, we cannot accept returns on sale or clearance items.
The fastest way to ensure you get the desired product is to return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au.
Nothing slows down treatment cadence like reactive, blemish-prone skin lifting or turning crimson under standard warm wax. Facial waxing on compromised barriers demands instant thermal comfort and non-tacky follicle release without dragging the stratum corneum.
The Naturaverde Pro Sensitive Zinc Oxide Strip Wax 397g is a professional-grade low-temperature depilatory soft wax specifically engineered to soothe acne-prone facial zones, calm histamine responses, and deliver clean, single-pass follicle extraction without epidermal trauma.
Need to restock your wax pot setup or expand your treatment menu? Browse our full range of professional hard wax beads, discover our soothing pre & post wax care essentials, or upgrade your workspace with our premium salon furniture designed for the modern Australian beauty therapist.
NOTE: The can size has changed, and the new can will not fit into some warmers. It fits perfectly in the Caronlab Professional Wax Heater 500ml (it will not fit in the Mini Wax Heater).
The updated Naturaverde Pro can measures 10 cm in diameter by 6.5 cm in height. It drops directly into standard 500ml professional warmers (such as the Caronlab Professional Wax Heater 500ml). It will not fit compact mini wax heaters designed for 8 cm or 8.5 cm cans. If your warmer well is narrow, decant the melted wax directly into an empty metal insert.
Zinc oxide combined with titanium dioxide acts as a physical barrier between the resin matrix and the epidermal surface. It moderates the thermal sensation upon skin contact, prevents the wax from adhering to live keratinocytes, and actively soothes inflammation, drastically reducing post-wax histamine reactions, bumps, and redness on sensitive, rosacea-prone, or acneic skin.
While zinc oxide significantly buffers delicate skin, clients using prescription tretinoin, Accutane, or concentrated nightly retinol must stop active topical applications 5 to 7 days prior to any strip waxing treatment. For chemically exfoliated skin, always perform a patch test on the inner arm or consider a low-temperature peelable hard wax for extreme fragility.
High-tensile non-woven epilating strips provide the cleanest snap without wax bleed-through or tearing. High-grade non-woven fabric bonds evenly with the creamy zinc formulation for instant removal in one motion. Bleached muslin strips also work effectively, though non-woven strips yield the most residue-free extraction on fine facial vellus hair.
Maintain your professional heater between 65°C and 70°C once melted. The wax should display the consistency of warm honey: turning freely around the spatula without running uncontrollably like water or pulling thick, gummy strings. If the product strings, it is too cold; if it runs quickly off the wood, allow it to cool down to protect the client's skin barrier.