Shipping Information

Australian Orders

Do you offer free shipping in Australia?

Yes, we offer Free Express Shipping within Australia on orders above $149 (AUD) via Australia Post (Excl Furniture and Equipment).

What are your shipping costs if I order less than $149?

If your order is under $149, the freight charges are $9.99 for Standard Service and $14.99 for Express Service via Australia Post. You can choose your preferred freight option at checkout.

Do you offer free shipping on salon furniture and equipment?

The free shipping offer EXCLUDES bulky and heavy items such as FURNITURE and EQUIPMENT (unless mentioned otherwise on the product page).

The freight charges on furniture and equipment are quoted once the order is received (or prior if requested) and is passed at cost.

Where do you ship from?

We ship all beauty supplies from our warehouse located in Adelaide CBD.

Furniture and Equipment are shipped from QLD or NSW.

International Orders

Do you offer free shipping on International orders?

Yes, we offer free express shipping on orders above $250 (AUD) via Express.

How much is the freight charge on international orders?

The freight charge is determined by weight and destination and it will be displayed at checkout.

Do you ship worldwide?

We use DHL Express so we can ship to all countries that DHL operates in.

Returns Policy

Can I return a product that I purchased?

You can return your product but we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I process a return request?

First, the return must be accepted by us so please do not send the item back prior to receiving written confirmation from us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at hello@lunabeautysupplies.com.au.

Please note that returns will need to be sent to the following address: Ariel dos Santos Cova - Parcel Locker 10270 05534, Shop 1, 216 Gouger St. Adelaide SA 5000 (Important: Please include my name as mentioned)

You can always contact us for any return questions at hello@lunabeautysupplies.com.au

Please note that shipping costs are non-refundable.

Please inspect your order upon arrival and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please send us an email at hello@lunabeautysupplies.com.au explaining what the damage or issue is and don't forget to attach photos of the products.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale or clearance items.

Exchanges

The fastest way to ensure you get the desired product is to return the unwanted item and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lunabeautysupplies.com.au